Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Christina Pettaway

Chesapeake,VA

Summary

Detail-oriented and results-driven Administrative Professional with a proven track record in streamlining operations, enhancing service quality, and optimizing workflow efficiency. Experienced in point-of-sale coordination, customer relations, and team leadership at Ulta Beauty Inc., with strong transferable skills in data management, scheduling, compliance, and process improvement. Adept at problem-solving, project coordination, and cross-functional collaboration in fast-paced environments. Passionate about transitioning into healthcare administration, leveraging organizational expertise, attention to detail, and commitment to operational excellence to improve patient and business outcomes.

Overview

5
5
years of professional experience

Work History

Point-of-Sale Coordinator

Ulta Beauty Inc.
Chesapeake, VA
08.2023 - Current
  • Responsible for opening and closing registers accurately according to established procedures.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Answered customer questions and provided store information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Answered phone calls to assist customers with questions and orders.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained a clean and organized work environment to ensure customer satisfaction.

Customer Experience Specialist

American Eagle Outfitters, Inc
Norfork, VA
11.2022 - 09.2023
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Customized service solutions to meet individual customer needs, enhancing personalization.
  • Excelled in exceeding daily credit card application goals.

Customer Experience Specialist

Old Navy, Gap
Virginia Beach, VA
07.2020 - 10.2022
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Implemented customer loyalty programs to increase repeat business and customer retention.
  • Analyzed customer service metrics to develop strategies for service improvement.
  • Managed time efficiently to respond to customer inquiries in a timely manner.
  • Escalated complex customer issues to higher management for resolution.
  • Strengthened customer retention by offering discount options.

Education

Bachelor of Science - Health Services Administration

Old Dominion University
Norfolk, VA
04-2026

Skills

  • Consulting
  • Recordkeeping
  • Medical terminology
  • Professional networking
  • Project management
  • Patient scheduling
  • Team oversight
  • Adaptability and flexibility
  • Clear communication
  • Team collaboration
  • Writing requirements
  • Regulatory compliance
  • Relationship building
  • Problem-solving
  • Scheduling and calendar management
  • Multitasking and organization

Affiliations

The National Society of Leadership and Success (NSLS) | Member

  • Engaged in leadership training, professional development workshops, and networking opportunities to enhance administrative and managerial skills.

Ulta Beauty Employee Engagement Committee | Team Member

  • Contributed to initiatives improving workplace culture, employee engagement, and customer service strategies.

Retail Leadership & Training | Peer Mentor

  • Selected to train and mentor new hires, fostering team growth and operational efficiency.

Accomplishments

  • Top Performer Recognition – Recognized as a high-achieving Point-of-Sale Coordinator at Ulta Beauty for exceeding customer satisfaction and operational efficiency targets.
  • Leadership & Training Excellence – Selected to train and mentor new hires, improving team performance and onboarding efficiency.
  • Sales & Service Excellence – Consistently surpassed daily and monthly sales goals, contributing to increased revenue and customer retention.
  • Process Improvement Initiative – Implemented a streamlined checkout process that reduced transaction time and enhanced the customer experience.

References

References available upon request.

Timeline

Point-of-Sale Coordinator

Ulta Beauty Inc.
08.2023 - Current

Customer Experience Specialist

American Eagle Outfitters, Inc
11.2022 - 09.2023

Customer Experience Specialist

Old Navy, Gap
07.2020 - 10.2022

Bachelor of Science - Health Services Administration

Old Dominion University

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Christina Pettaway