Christina Pfost
Sacramento,Ca
Summary
Skilled Baker and Cake Decorator with 10+ years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials. Exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-savvy associate accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
15
15
years of professional experience
Work History
Assistant Hunting Manager
Sportsman's Warehouse
11.2021 - 12.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cake Decorator
Nugget Market Inc.
10.2020 - 11.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Prepared special creams and frostings for cakes and other dessert specialties.
Baker
Sprouts Farmers Market Inc.
06.2016 - 10.2020
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Cleaned and maintained kitchen equipment and oven.
Cake Decorator/ Cafe Associate
Sam's Club
06.2009 - 05.2016
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Packaged and priced each product according to company pricing procedures.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Cleaned and maintained kitchen equipment and oven.
- Managed display cases to verify freshness and attractiveness of products.
- Monitored temperatures of ovens, proof boxes and other equipment.
Wilton Method Instructor
Jo-Ann Fabrics
10.2014 - 03.2015
- Taught Wilton cake decorating classes in store.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
Education
No Degree - Technical Theatre
Sacramento City Collage
Sacramento, CaDiploma - Professional Patisserie And Baking
Le Cordon Bleu (formerly Kitchen Academy)
Sacramento, Ca08.2009
High school diploma -
Galt High School
Galt, Ca2008
Skills
- Customer Complaint Resolution
- Inventory Management
- Data Inputting
- Customer Relations
- Money Handling
- Customer Service
- Performance Management
- Operations Management
- Policy Implementation
- Cake Decoration
- Food Handling Safety
- Visual Merchandising
Timeline
Assistant Hunting Manager
Sportsman's Warehouse
11.2021 - 12.2023
Cake Decorator
Nugget Market Inc.
10.2020 - 11.2021
Baker
Sprouts Farmers Market Inc.
06.2016 - 10.2020
Wilton Method Instructor
Jo-Ann Fabrics
10.2014 - 03.2015
Cake Decorator/ Cafe Associate
Sam's Club
06.2009 - 05.2016
No Degree - Technical Theatre
Sacramento City Collage
Diploma - Professional Patisserie And Baking
Le Cordon Bleu (formerly Kitchen Academy)
High school diploma -
Galt High School
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