Christina Pham
Harrisburg,PA
Summary
Motivated team leader with a focus on enhancing operational workflows and fostering collaboration. Experienced in coordinating team activities and training new members, driving productivity, and employee engagement.
Overview
4
4
years of professional experience
Work History
Reviewer
Outlier
11.2025 - Current
- Evaluated content quality against established guidelines to ensure consistency and accuracy.
- Provided constructive feedback to authors, enhancing clarity and engagement of materials.
- Collaborated with cross-functional teams to streamline review processes and improve turnaround time.
- Utilized editorial tools to track revisions and maintain version control throughout the review process.
Manager
Phamtastic Boba & Food
07.2024 - Current
- Assisted in coordinating team activities to ensure smooth operational workflows.
- Supported project management by organizing schedules and tracking deadlines.
- Learned and utilized company software for reporting and documentation purposes.
- Engaged in training sessions to enhance understanding of operational procedures.
- Contributed to maintaining inventory accuracy through diligent record-keeping practices.
- Collaborated with team members to address daily challenges and improve efficiency.
- Adapted quickly to changing priorities while maintaining focus on core tasks.
- Developed strong communication skills by interacting with colleagues across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Retail Worker
Hershey Entertainment & Resorts
03.2023 - 06.2024
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Assisted in inventory management, maintaining stock levels and organization of merchandise displays.
- Trained new team members on operational procedures and customer service standards.
Hostess/Busser
Irgo's Tavern
08.2021 - 06.2022
- Greeted and seated guests promptly, ensuring positive first impressions and efficient table turnover.
- Managed reservation system, optimizing seating arrangements to enhance guest flow during peak hours.
- Collaborated with servers and kitchen staff to communicate guest needs and dining preferences effectively.
- Trained new hostesses on operational procedures, fostering a consistent service experience for guests.
Education
High School Diploma -
Bishop Mcdevitt High School
Harrisburg, PAHigh School Diploma - Biology
Northeastern University
Boston, Massachusetts, MA04-2029
Skills
- Proofreading
- Email communication
- Adaptability and flexibility
- Attention to detail
- Graphic design
- Social media design
- Customer service
- Team leadership
- Time management
- Decision-making
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
Languages
Vietnamese
Native or Bilingual
Timeline
Reviewer
Outlier
11.2025 - Current
Manager
Phamtastic Boba & Food
07.2024 - Current
Retail Worker
Hershey Entertainment & Resorts
03.2023 - 06.2024
Hostess/Busser
Irgo's Tavern
08.2021 - 06.2022
High School Diploma -
Bishop Mcdevitt High School
High School Diploma - Biology
Northeastern University