Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Phan

Stockbridge,GA

Summary

Proven leader with extensive experience in customer relationship management and inventory management, notably at Nails Spa & Co LLC. Excelled in building a repeat client base, enhancing service quality, and fostering team collaboration. Skilled in conflict resolution and staff management, achieving significant improvements in customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Manager

Nails Spa & Co LLC
McDonough, GA
08.2022 - Current
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Developed customer service standards and trained personnel in customer service procedures.
  • Greeted clients and provided exceptional customer service.
  • Completed daily customer appointments and updated master schedule.
  • Communicated effectively with co-workers in order to provide high quality services efficiently.
  • Cleaned and sanitized tools, equipment, and work areas to maintain safety and sanitation standards.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Ensured that all guests received exceptional service throughout their visit.

Cafe Manager

King Kong Milktea & Smoothie LLC
McDonough, GA
08.2020 - Current
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Resolved conflicts between team members in a professional manner.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.

Receptionist

L.A. Nails and Spa
Atlanta, GA
08.2019 - 02.2020
  • Maintained cleanliness of front entry area.
  • Greeted and assisted customers to foster positive experiences.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Answered front desk phones.
  • Offered solutions to customer complaints in a friendly manner while maintaining professional composure.
  • Answered customers' questions about hours, current wait time, and other information.

Sales Associate

Forever 21
Morrow, GA
11.2018 - 08.2019
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Processed credit card transactions quickly and securely.
  • Bagged or packaged purchases and wrapped gifts.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers to determine wants or needs.
  • Worked with fellow sales team members to achieve group targets.

Education

Some College (No Degree) - Real Estate

Georgia State University
Atlanta, GA

Skills

  • Inventory management
  • Customer relationship management (CRM)
  • Conflict resolution
  • Customer service
  • Safety procedures
  • Brand management
  • Staff management
  • Task delegation
  • Complaint resolution
  • Appointment scheduling
  • Professional telephone demeanor
  • Service upselling

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

Timeline

Manager

Nails Spa & Co LLC
08.2022 - Current

Cafe Manager

King Kong Milktea & Smoothie LLC
08.2020 - Current

Receptionist

L.A. Nails and Spa
08.2019 - 02.2020

Sales Associate

Forever 21
11.2018 - 08.2019

Some College (No Degree) - Real Estate

Georgia State University

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Christina Phan