Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Phelps

Lynchburg,VA

Summary

Dynamic and adaptable Surgical Assistant with a proven track record at CVOFS, enhancing surgical efficiency and patient care through exceptional organizational skills and compassionate communication. Excelled in cross-functional teamwork and problem-solving, contributing to a significant reduction in surgery times. Demonstrated commitment to professional development and mentorship, embodying reliability and professionalism.

Overview

25
25
years of professional experience

Work History

Surgical Assistant

CVOFS
02.2019 - Current
  • Organized and labeled surgical tools, facilitating quick access during procedures.
  • Documented patient information accurately for medical records, ensuring compliance.
  • Provided post-operative care for patients to ensure smooth recovery.
  • Prepared patients for surgery by positioning and draping, promoting comfort.
  • Supported surgeons during operations by anticipating needs and providing assistance.
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
  • Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Improved patient outcomes by providing precise surgical assistance during various procedures.
  • Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
  • Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
  • Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
  • Provided mentorship to new Surgical Assistants in order to maintain high levels of competency within the team.
  • Actively participated in daily debriefings for improved team coordination and ongoing development of best practices in the workplace.
  • Facilitated smooth transitions between surgeries with efficient room turnover times.
  • Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.
  • Enhanced surgical efficiency with diligent preparation and organization of operating rooms.
  • Contributed to significant reduction in surgery times by efficiently organizing operating rooms for optimal workflow.
  • Played key role in patient education, explaining pre- and post-operative care procedures to enhance understanding and compliance.
  • Enhanced team collaboration by providing timely and effective communication between surgeons and nursing staff.
  • Facilitated patient recovery by closely monitoring vital signs and addressing any concerns promptly.
  • Increased patient satisfaction with compassionate post-operative care and thorough follow-up instructions.
  • Supported surgical teams in emergency situations, quickly adapting to unexpected complications and maintaining composure.
  • Assisted with transfer of patients from recovery room to operating room, providing care and support.
  • Monitored patient vital signs, reporting changes to surgeon for further investigation.
  • Provided preoperative and postoperative education to patients and families to manage recovery.

Blazing Hot Tan

Assistant Manager
01.2003 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Dental Assistant/ Hygiene Assistant

Forest Dental Center
06.2012 - 01.2019
  • Utilized intraoral cameras to document patient conditions for treatment planning.
  • Performed fluoride treatments, enhancing patient tooth strength and decay resistance.
  • Used digital radiography software to capture and analyze dental images for diagnostics.
  • Operated sterilization equipment to maintain hygiene and compliance standards.
  • Prepared examination rooms by setting up instruments and materials.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Improved dental procedure outcomes with accurate preparation of filling and crown materials.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Managed hygienist schedules with calendaring software to maintain steady patient flow.
  • Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
  • Adhered to confidentiality laws established by State and federal government regarding HIPAA.
  • Provided excellent customer service to Type and Type people through positive patient relations and explanation of dental procedures.
  • Complied with OSHA and corporate safety policies and standards.
  • Arranged and organized dental equipment and instrumentation according to guidelines established by ADA.
  • Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
  • Implemented effective infection control protocols throughout the office environment, ensuring a safe space for both staff and patients alike.
  • Facilitated communication between patients and providers in a clear and professional manner, improving overall understanding of treatment plans.
  • Contributed to positive team dynamics through respectful collaboration with colleagues across all roles within the practice setting.
  • Participated in continuing education opportunities to stay current on best practices within the field of dental hygiene assistance.
  • Collaborated with practitioners to develop customized home care plans for patients, promoting long-term oral health success.
  • Delivered compassionate care to patients with dental anxieties, fostering trust and easing tensions during appointments.
  • Demonstrated strong attention to detail by accurately recording medical histories and updating patient files as needed.

Front End Supervisor/customer Service

Kroger
05.2000 - 04.2015
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

CPR Certified - BLS/ACLS/PALS

American Heart Association
01.2025

Certificate - Dental Radiation Safety

Virginia Commonwealth University
Richmond, VA
09.2012

Graduate Certificate - Medical Coding/billing

Central Virginia Community College
Lynchburg, VA
05.2009

Skills

  • Teamwork and cooperation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Decision-making
  • Task prioritization
  • Stress tolerance
  • Professionalism
  • Time management abilities
  • Adaptability
  • Multitasking
  • Goal setting
  • Problem-solving aptitude
  • Cross-functional collaboration

Timeline

Surgical Assistant

CVOFS
02.2019 - Current

Dental Assistant/ Hygiene Assistant

Forest Dental Center
06.2012 - 01.2019

Blazing Hot Tan

Assistant Manager
01.2003 - 01.2024

Front End Supervisor/customer Service

Kroger
05.2000 - 04.2015

CPR Certified - BLS/ACLS/PALS

American Heart Association

Certificate - Dental Radiation Safety

Virginia Commonwealth University

Graduate Certificate - Medical Coding/billing

Central Virginia Community College

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Christina Phelps