Summary
Overview
Work History
Education
Skills
Timeline
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Christina Philpot

O'Fallon,IL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Experience in using top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Cognizant Technologies
10.2022 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.

Assistant Branch Manager

Regions Bank
04.2017 - 10.2023
  • Assist in training and developing new team members in alignment with branch service standards and objectives.
  • Supervised team of eight branch employees and made recommendations regarding performance evaluations.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Store Manager in Training

Wireless Vision LLC. T-Mobile
02.2015 - 04.2017
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained, motivated, and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed sales, and customer account operations efficiently.
  • Maintained achieving sales targets and goals in alignment with the company's quotas.

Education

Certification - Medical Assisting

Sanford-Brown College - Collinsville, IL, US
Collinsville, IL 62234

High School Diploma -

Mascoutah Community High School
Mascoutah, IL

Skills

  • Excellent verbal and written communication skills
  • Excellent personal and professional leadership skills
  • Call Center Experience
  • Email Management
  • Problem Solving
  • Active Listening
  • Ability to remain professional and composed under pressure
  • Analytical Thinking
  • Strong leadership skills that can inspire and motivate groups of people
  • Telephone Etiquette
  • Ability to recognize opportunity and pursue said opportunity

Timeline

Customer Service Specialist

Cognizant Technologies
10.2022 - Current

Assistant Branch Manager

Regions Bank
04.2017 - 10.2023

Store Manager in Training

Wireless Vision LLC. T-Mobile
02.2015 - 04.2017

Certification - Medical Assisting

Sanford-Brown College - Collinsville, IL, US

High School Diploma -

Mascoutah Community High School

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Christina Philpot