Christina Piazza
Summary
Organized and dependable operations and administration specialist with a proven track record of successfully planning and executing multifaceted projects in a variety of remote and startup environments. Experienced in CRM builds & customizations, high-level executive assistance, and creating and administering training.
Overview
17
17
years of professional experience
Work History
Project Manager, Operations
Report Right, LLC
Remote
04.2022 - 02.2023
- Key collaborator to CEO and Owner, providing strategic support and integral involvement in decision-making processes.
- Eradicated 6-month backlog and instituted an efficient, ongoing, robust project management system.
- Successfully managed multiple projects (approx. 50 at a time) simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Proactively mitigated project risks, collaborating with internal teams and clients for effective resolutions.
- Effectively coordinated contractors to meet project deadlines.
Chief of Operations
Rialto Academy
Remote
06.2016 - 12.2019
- Led diverse projects, teams, and programs encompassing website buildouts, vendor management, e-learning initiatives, marketing campaigns, webinars, SaaS, and CRM.
- Formed and guided cross-functional Project Teams, ensuring the achievement of goals and timelines within budget constraints.
- Facilitated interdepartmental communication channels to increase collaboration, knowledge sharing, and streamlined decision-making.
- Enhanced business performance across finance, operations, and human resources domains through strategic implementation of automation.
- Implemented automation to streamline the onboarding process for coaches and clients, resulting in 70% reduction in onboarding time, while also providing daily 1:1 support.
- Achieved significant cost savings, reducing operating costs by 35% and improving A/R timing by 20% through effective management of accounts receivable and payable.
- Supported business growth through strategic planning and process development.
Business Assistant
Morgan Samuels
Los Angeles, CA And Remote
11.2012 - 12.2015
- Provided comprehensive executive and personal support to CEO/owner, overseeing demanding travel schedules and expenses.
- Efficiently handled all aspects of planning and execution of 8 annual CHRO Roundtables in NYC, including managing invitees, guest speakers, and logistics while based in Los Angeles.
- Facilitated Executive Committee and all-hands monthly meetings.
- Led team-building exercises at quarterly Kaizens.
- Coordinated complex travel and interview schedules for C-level candidates.
- Conducted final review to ensure accuracy on behalf of recruiting teams and generated weekly client reports.
- Handled confidential and sensitive information with discretion and tact.
Senior Executive Assistant
Grant Thornton
Chicago, IL
05.2006 - 11.2012
- Daily support to Partners, Managing Directors and their supporting staff for Federal and State and Local Tax Departments – direct support to 12.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Boosted productivity levels through development of streamlined administrative procedures and protocols.
- Identified knowledge/training gap and created/led training for local EA’s with best practices to expand the team’s knowledge on tax engagement processes, policies, and software databases.
- Organized and led Chicago Fun Committee – (office size approx. 400) - planned and organized in-house stress relief/wellness and team building activities and contests with zero to little budget.
- Originated role on company’s national green policies board, effectively rolling out new policies company-wide, while also managing company's internal green policies website.
- Led fundraising and recruiting efforts on behalf of company in the Alzheimer’s Chicago Memory Walk (with a $0 budget) – more than doubled our goals for team recruitment and money raised each year.
Education
Certificate - Project Management
University of Illinois At Chicago (UIC) - Liautaud Graduate School of Business
Chicago, ILBachelor of Arts - Theatre
Texas State University
San Marcos, TXSkills
- Exceptional ability to lead through humor and empathy
- Adept at fostering collaborative relationships with stakeholders, leading cross-functional teams, and communicating effectively with diverse audiences
- Skilled in efficiently coordinating with staff across various time zones for optimal productivity
- Proficient in variety of CRMs, Office Suites, collaboration and project management tools; virtual meetings; document management; learning management; QuickBooks, and travel and expense management
- Project planning, development, and management
- Processes and procedures
Timeline
Project Manager, Operations
Report Right, LLC
04.2022 - 02.2023
Chief of Operations
Rialto Academy
06.2016 - 12.2019
Business Assistant
Morgan Samuels
11.2012 - 12.2015
Senior Executive Assistant
Grant Thornton
05.2006 - 11.2012
Certificate - Project Management
University of Illinois At Chicago (UIC) - Liautaud Graduate School of Business
Bachelor of Arts - Theatre
Texas State University