Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Piazza

Summary

Organized and dependable operations and administration specialist with a proven track record of successfully planning and executing multifaceted projects in a variety of remote and startup environments. Experienced in CRM builds & customizations, high-level executive assistance, and creating and administering training.

Overview

17
17
years of professional experience

Work History

Project Manager, Operations

Report Right, LLC
04.2022 - 02.2023
  • Key collaborator to CEO and Owner, providing strategic support and integral involvement in decision-making processes.
  • Eradicated 6-month backlog and instituted an efficient, ongoing, robust project management system.
  • Successfully managed multiple projects (approx. 50 at a time) simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Proactively mitigated project risks, collaborating with internal teams and clients for effective resolutions.
  • Effectively coordinated contractors to meet project deadlines.

Chief of Operations

Rialto Academy
06.2016 - 12.2019
  • Led diverse projects, teams, and programs encompassing website buildouts, vendor management, e-learning initiatives, marketing campaigns, webinars, SaaS, and CRM.
  • Formed and guided cross-functional Project Teams, ensuring the achievement of goals and timelines within budget constraints.
  • Facilitated interdepartmental communication channels to increase collaboration, knowledge sharing, and streamlined decision-making.
  • Enhanced business performance across finance, operations, and human resources domains through strategic implementation of automation.
  • Implemented automation to streamline the onboarding process for coaches and clients, resulting in 70% reduction in onboarding time, while also providing daily 1:1 support.
  • Achieved significant cost savings, reducing operating costs by 35% and improving A/R timing by 20% through effective management of accounts receivable and payable.
  • Supported business growth through strategic planning and process development.

Business Assistant

Morgan Samuels
11.2012 - 12.2015
  • Provided comprehensive executive and personal support to CEO/owner, overseeing demanding travel schedules and expenses.
  • Efficiently handled all aspects of planning and execution of 8 annual CHRO Roundtables in NYC, including managing invitees, guest speakers, and logistics while based in Los Angeles.
  • Facilitated Executive Committee and all-hands monthly meetings.
  • Led team-building exercises at quarterly Kaizens.
  • Coordinated complex travel and interview schedules for C-level candidates.
  • Conducted final review to ensure accuracy on behalf of recruiting teams and generated weekly client reports.
  • Handled confidential and sensitive information with discretion and tact.

Senior Executive Assistant

Grant Thornton
05.2006 - 11.2012
  • Daily support to Partners, Managing Directors and their supporting staff for Federal and State and Local Tax Departments – direct support to 12.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Boosted productivity levels through development of streamlined administrative procedures and protocols.
  • Identified knowledge/training gap and created/led training for local EA’s with best practices to expand the team’s knowledge on tax engagement processes, policies, and software databases.
  • Organized and led Chicago Fun Committee – (office size approx. 400) - planned and organized in-house stress relief/wellness and team building activities and contests with zero to little budget.
  • Originated role on company’s national green policies board, effectively rolling out new policies company-wide, while also managing company's internal green policies website.
  • Led fundraising and recruiting efforts on behalf of company in the Alzheimer’s Chicago Memory Walk (with a $0 budget) – more than doubled our goals for team recruitment and money raised each year.

Education

Certificate - Project Management

University of Illinois At Chicago (UIC) - Liautaud Graduate School of Business
Chicago, IL

Bachelor of Arts - Theatre

Texas State University
San Marcos, TX

Skills

  • Exceptional ability to lead through humor and empathy
  • Adept at fostering collaborative relationships with stakeholders, leading cross-functional teams, and communicating effectively with diverse audiences
  • Skilled in efficiently coordinating with staff across various time zones for optimal productivity
  • Proficient in variety of CRMs, Office Suites, collaboration and project management tools; virtual meetings; document management; learning management; QuickBooks, and travel and expense management
  • Project planning, development, and management
  • Processes and procedures

Timeline

Project Manager, Operations

Report Right, LLC
04.2022 - 02.2023

Chief of Operations

Rialto Academy
06.2016 - 12.2019

Business Assistant

Morgan Samuels
11.2012 - 12.2015

Senior Executive Assistant

Grant Thornton
05.2006 - 11.2012

Certificate - Project Management

University of Illinois At Chicago (UIC) - Liautaud Graduate School of Business

Bachelor of Arts - Theatre

Texas State University

Similar Profiles

CREATE PROFILE
Christina Piazza