Christina Pickens
Conroe
Summary
Enthusiastic, reliable, and bilingual professional with over 7 years of experience in the medical field and 8 years property management. Eager to contribute knowledge of property management office practices, and strong communication and organizational skills. Recognized as a dedicated and self-motivated individual. Takes pride in maintaining a clean and professional appearance, and keeping a calm demeanor in a fast paced and high stress environment.
Overview
16
16
years of professional experience
Work History
New Home Sales Consultant
Saratoga Homes
Houston
01.2025 - 06.2025
- Executed professional sales strategies alongside providing outstanding customer service for new home buyers
Asst. Regional Manager/Property Manager
Partin Properties LLC
Houston
09.2018 - 10.2024
- Successfully led a portfolio of 500 units, focusing on operational efficiency and delinquency cleanup.
- Promoted to Assistant Regional Manager for exceptional performance in managing high-occupancy properties and maintaining compliance with leasing standards.
- Enhanced property value and tenant satisfaction by implementing proactive resident engagement strategies and quick, efficient handling of service requests.
- Increased renewal rates by 20% through targeted retention programs and consistent follow-ups on resident needs.
- Managed delinquency efforts, reducing outstanding balances by over 30%, which contributed to a significant improvement in property financials.
- Conducted market surveys, managed vendor relationships, and handled budget tracking and analysis, ensuring cost-effective property maintenance and repairs.
- Developed and mentored team members, resulting in higher productivity, team morale, and performance alignment with company goals.
Patient Access Rep III
Aspire Hospital
Conroe
07.2015 - 09.2018
- Training new employees for multiple departments using various systems
- Scheduling Diagnostic imaging exams for multiple locations
- Verification and authorization of insurance, and collection of fees
- Maintaining an accurate inventory and ordering supplies as needed
- Communicating with physician offices to obtain orders and clinical information for exams
- Confirming appointments, knowing the proper prep instructions for each procedure
Property Manager
Orion Real Estate
Conroe
01.2012 - 07.2015
- Successfully exceed customer satisfaction through providing excellent service
- Responsible for updating renewals and lease contracts
- Organized and prioritized large volumes of information and calls
- Collect and record rent payments, late fees and deposits
- Hire on interviews and dismissals
Front Desk Clerk
Aurum Diagnostic Imaging
Conroe
10.2009 - 01.2012
- Answering phones, respond to all patient inquiries in a timely and professional manner
- Entering accurate medical and billing information in charts, and keeping patient information private according with HIPPA laws
- Responsible for handling and documenting cash payments and collections
- Registration of patients upon arrival, and preparation of next day patients and charts
Education
GED -
Lone Star Community College
Lone Star Community College Woodlands01.2019
Medical Office Specialist -
Texas School of Business
Houston, TX08-2009
Skills
- Medical records/ HIPAA guidelines
- Insurance Verification and Authorization
- Medical and Insurance Terminology
- MRI Checkpoint
- SNAPPT (screening)
- Microsoft Office (Word, Excel)
- Etiquette/ Ethics
- ICD9 & 10 Codes
- RealPage (Onesite)
- ResMan
Languages
Spanish
Professional
Volunteer & Mentorship
- Mentor & support youth through homework help, guidance, and positive life skills
- Organize & lead college visits and educational trips for young people
- Provide crisis support,transportation, and meals to youth and families in need
- Volunteer at local schools,,churches, community events,and outreach programs
- Create safe, encouraging spaces for youth to grow,learn and succeed
Timeline
New Home Sales Consultant
Saratoga Homes
01.2025 - 06.2025
Asst. Regional Manager/Property Manager
Partin Properties LLC
09.2018 - 10.2024
Patient Access Rep III
Aspire Hospital
07.2015 - 09.2018
Property Manager
Orion Real Estate
01.2012 - 07.2015
Front Desk Clerk
Aurum Diagnostic Imaging
10.2009 - 01.2012
GED -
Lone Star Community College
Medical Office Specialist -
Texas School of Business