Christina Pierazek
Hayward,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Client Services Supervisor
Manheim San Francisco Bay
Hayward
06.2023 - Current
- Manage internal and external account relationships.
- Maintain effective communication and ensure all client requirements and performance metrics are clear, met, and aligned across all team members, with guidance from manager.
- Coach, develop, and empower team members, and create a cohesive team environment between team members.
- Champion our LDM operating model and ensure team engagement and objectives are achieved.
- Establish and deliver success criteria for achieving business goals and objectives.
- Partner with peers across Operations, Pricing, Recon shops, and other Cox Automotive support teams to address any issues related to readiness of vehicles (e.g. pricing based on contractual agreement, request updates on pending recon work, updates on estimated delivery dates, etc.)
- Track and document business acumen and analytical skills required to support key performance indicators, goals, and objectives, and profitability goals.
- Assist manager in maintaining and developing assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor, and evaluate job performance and conduct performance appraisals.
- Maintain compliance with all company policies and procedures.
- Work directly with in-person/remote direct reports, via email and phone, to ensure expectations are met and service issues are resolved.
- Will also work closely with the dealer's services manager to assist when needed.
- Performs other duties as assigned.
- Provided technical assistance to clients when needed.
- Collaborated with other departments to ensure customers' needs are met effectively.
- Created detailed training materials for use by client service personnel.
- Acted as a liaison between clients and internal teams to resolve any conflicts or discrepancies quickly.
- Assessed current workflows and identified methods for streamlining processes where possible.
- Developed and implemented policies and procedures to improve customer service efficiency.
- Coordinated with vendors and suppliers to ensure timely delivery of products or services.
- Developed strategies for improving client relations by providing proactive solutions.
- Managed accounts receivable activities including invoicing, collections.
- Analyzed customer trends using various software tools such as Salesforce CRM or Zendesk Support Suite.
- Conducted regular performance reviews for team members to ensure job satisfaction and effectiveness.
- Prepared weekly status reports summarizing key performance metrics such as average wait time, resolution rate.
- Maintained a high level of professionalism in all interactions with clients and colleagues alike.
- Supervised and coordinated the daily operations of the client service team, ensuring that all customer inquiries were addressed in a timely manner.
- Trained new staff on company policies, procedures, and customer service techniques.
- Resolved escalated customer disputes in an efficient manner while upholding company values.
- Drafted reports outlining departmental progress, challenges, opportunities. for senior management review.
- Prepared and maintained budgets, personnel records or training manuals.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Provided hands-on and proactive leadership to community services staff.
- Recruited, interviewed, and hired volunteers and staff.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Created reports summarizing daily entries, errors and corrections made during the day's work session.
- Assisted personnel with troubleshooting problems related to data entry functions.
- Monitored workflow processes to identify opportunities for improvement.
- Updated existing accounts as needed based on changes received from customers.
- Performed regular backups to ensure that all entered data was securely stored.
- Responded promptly to customer inquiries via email or telephone.
- Assisted with the annual audit process by providing account analysis, schedules, and other requested documents.
- Conducted special projects related to budgeting and forecasting when needed.
- Created financial models in Excel to project future trends in revenue, expenses, capital expenditures.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Selected, trained, assigned, scheduled and coached employees and communicated job expectations.
- Processed accounts payable and receivable, ensuring timely billing and collections.
- Supported annual audits by providing information and answers to auditors.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored inventory levels and placed orders when needed.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assigned tasks to staff members in order to meet deadlines and maximize productivity.
- Conducted regular meetings with clients to discuss their current requirements.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
- Negotiated contracts with clients for various services.
- Participated in training sessions with staff members on topics related to client relationship management.
- Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
Team Lead Account Administrator
Manheim San Francisco Bay
Hayward
08.2019 - 06.2023
- Identified opportunities for process improvements, implementing changes when required.
- Developed strategies to increase team productivity and improve customer service levels.
- Managed several large National accounts like, Element Fleet Management, Honda Motor Finance, Toyota Motor Credit, Ford Credit, Westlake Financial, Hertz Corporation, Avis Rentals, Stellantis/FCA, Subaru of America, and many more.
- Managed inventory working, offering the services provided to increase the grade scale of the unit for a potential 200% Return On Investment when wholesaling the unit at the auction.
- always supported the team when needed and if someone was out sick i would step in and cover
- very passionate about my job and my clients.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with management team to implement new work procedures or policies.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Account Administrator II
Manheim San Francisco Bay
Hayward, CA
08.2015 - 08.2019
- Researched and resolved customer complaints concerning account issues.
- Analyzed financial statements to identify trends and opportunities for improvement.
- Reviewed documents such as contracts or agreements related to account activities prior to approval by upper management.
- Managed the billing process, including invoicing, collections, payments and client statements.
- Performed daily reconciliation of accounts, ensuring accuracy and completeness of information.
- Created reports for upper management on financial performance and trends.
- Manage internal and external account relationships.
- Maintain effective communication and ensure all client requirements and performance metrics are clear, met, and aligned across all team members, with guidance from manager.
- Coach, develop, and empower team members, and create a cohesive team environment between team members.
- Champion our LDM operating model and ensure team engagement and objectives are achieved.
- Establish and deliver success criteria for achieving business goals and objectives.
- Partner with peers across Operations, Pricing, Recon shops, and other Cox Automotive support teams to address any issues related to readiness of vehicles (e.g. pricing based on contractual agreement, request updates on pending recon work, updates on estimated delivery dates, etc.)
- Track document business acumen and analytical skills required to support key performance indicators, goals and objectives, and profitability goals.
- Assist manager in maintaining and developing assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor, and evaluate job performance and conduct performance appraisals.
- Maintain compliance with all company policies and procedures.
- Work directly with in-person/remote direct reports, via email and phone to ensure expectations are met and service issues are resolved.
- Will also work closely with the dealer's services manager to assist when needed.
- Performs other duties as assigned.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06-2010
Skills
- Process Improvement
- Complex Problem-Solving
- Employee Motivation
- Data Analytics
- Goal-Oriented
- Training and mentoring
- Processes and procedures
- Inventory Oversight
- Project Management
- Financial Management
- Business Administration
- Inventory Control
- Time Management
- Self-Motivated
- Problem Solver
- Dedication
- General accounting
- Strong computational skills
- Inventory auditing background
- Finance
- Bookkeeping
- Workflow Management
- Staff Training
- Analyzing data
- Client Relations
- Customer Service
Accomplishments
- Completed Future Leadership Program - Nov 16, 2019
Timeline
Client Services Supervisor
Manheim San Francisco Bay
06.2023 - Current
Team Lead Account Administrator
Manheim San Francisco Bay
08.2019 - 06.2023
Account Administrator II
Manheim San Francisco Bay
08.2015 - 08.2019
High School Diploma -
Valley View High School
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