Christina Pierce
Fenton,MO
Summary
Diligent Closing Manager supervises closing shift in high-volume, fast-paced retail atmosphere. Responds with flexibility to shifting priorities and rapid change to improve products, services and customer satisfaction. Committed to established closing operating procedures to protect assets and keep employees safe. Experienced Closing Manager with skills in taking inventory and [Skill]. Proven strength in developing relationships with employees and customers. Committed to solving complex problems, fostering team communication and exceeding company goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.
Overview
12
12
years of professional experience
Work History
Server/Guest Greeter
Windows On Washington
07.2011 - 04.2014
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Maintained clean, organized environments for presentable front-of-house areas.
- Monitored customer activity to maintain safe and secure environments.
- Retained knowledge of promotions, products and services for informative customer advice.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Cleaning Specialist
Home Cleaning Centers Of America
05.2014 - 10.2015
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Machine Operator
LMC Industries
10.2018 - 02.2019
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Kept detailed production records and identified hold-ups.
- Complied reports analyzing performance data and presented findings and results.
- Placed orders for materials and equipment with vendors.
- Checked quality of [Product or Service] by frequent chemical analysis.
Closing Store Manager
Kentucky Fried Chicken
10.2019 - 09.2023
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Assessed operational needs to develop practical solutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Hancock Sr. High School
St Louis, MO05.1998
Skills
- Retail Inventory Management
- Streamlining Operations
- Customer Inquiries
- Standard Operating Procedures Proficient
- Closing Processes
- Team Monitoring
- Effective Working Relationships
- Customer Service
- Maintaining Clean Work Areas
- Equipment Preparation
- Customer Transactions
- Safe Work Practices
Timeline
Closing Store Manager
Kentucky Fried Chicken
10.2019 - 09.2023
Machine Operator
LMC Industries
10.2018 - 02.2019
Cleaning Specialist
Home Cleaning Centers Of America
05.2014 - 10.2015
Server/Guest Greeter
Windows On Washington
07.2011 - 04.2014
High School Diploma -
Hancock Sr. High School
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