CHRISTINA PLUMMER
Taylor,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
Southfield , MI
08.2020 - Current
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Conducted security checks on staff entering or leaving the premises.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
Unarmed Security Officer
SOS Security Services
Southfield , MI
04.2018 - 08.2020
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Conducted security checks on staff entering or leaving the premises.
Unarmed Security Officer
Guardian Security Services
, MI
09.2017 - 03.2018
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Conducted security checks on staff entering or leaving the premises.
Insurance Agent
Allstate Corp
Trenton , MI
07.2016 - 02.2017
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Customer Service Representative
K&C Insurance
Taylor, MI
07.2015 - 07.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA03-1993
Some College (No Degree) - Graphic Design
Baker College
Allen Park, MISkills
- Facility Security
- Incident Reporting
- Property Patrol
- Emergency Response Coordination
- Situational Awareness
- Report Writing
- Alarm monitoring
- Building Security
- Stress Tolerance
- CCTV Monitoring
- Customer follow-up
- CRM Software
- Customer Service
- Email Marketing
- Client Account Management
- Upselling
- New Client Acquisition
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Unarmed Security Officer
Allied Universal Security Services
08.2020 - Current
Unarmed Security Officer
SOS Security Services
04.2018 - 08.2020
Unarmed Security Officer
Guardian Security Services
09.2017 - 03.2018
Insurance Agent
Allstate Corp
07.2016 - 02.2017
Customer Service Representative
K&C Insurance
07.2015 - 07.2016
GED -
Gwinnett Technical College
Some College (No Degree) - Graphic Design
Baker College
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