Christina Polk
Sacramento,CA
Summary
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. proven experience providing customer service for several different companies. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 5 years of healthcare experience. I am confident I will make an immediate contribution to your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Dignity Health-CA
06.2023 - Current
- Perform analytical and data entry task
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Ensure compliance with professional standards & regulatory requirements
- Provide patient consultations and recommended treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Schedule any necessary outpatient appointments
- Get prior authorizations for procedures
- Scan documents into patient charts
- Meet with patients and families regarding treatments, procedures, medications, and continuing care
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
- Assist in locating funding for special procedures or other patient needs.
Patient Service Representative
Pediatric Associates, LLC-CA
08.2022 - 05.2023
- Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR)
- Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services.
Patient Service Representative
Sutter Health-Sacramento, CA
11.2021 - 08.2022
- Serves as the first point of contact for patients entering the medical facility
- Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR)
- Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
- Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication
- Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
- May also be responsible for performing specific tasks and/or orient other staff to the department
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
- Ensure the privacy of each patient's Protected Health Information (PHI).
Customer Service Representative
Lucent Health-Sacramento, CA
02.2019 - 02.2020
- Looking over claims/ benefits and eligibility.
Customer Service Representative
Covered California-Sacramento, CA
01.2018 - 01.2019
- Enrolling consumers into health insurance.
Sales Representative
Advanced Call Center Technologies, LLC-Sacramento, CA
10.2014 - 06.2016
- Outbound calling, Customer service, providing customer support.
Education
Associate in Science (AS) in Health Science -
American River College
03.2023
Skills
- Microsoft Office
- Customer Care
- Phone Etiquette
- Customer Support
- Claims Processing
- Data Entry
- CRM Software
- Microsoft Powerpoint
- Typing
- Medical billing
- Medical Scheduling
- Medical Office Experience
- EMR Systems
- Insurance Verification
- Customer service
- Epic
- Medical terminology
- Pediatrics
- Medical imaging
- Analysis skills
- Documentation review
- Windows
- Computer skills
- Microsoft Word
- Microsoft Excel
- Organizational skills
- ICD-10
- EHR systems
- Home health
- Conflict management
- Clerical experience
- Front desk
- Help desk
- Payment Collection
- Office Administration
- Patient Care Coordination
- HIPAA Compliance
- Patient Safety
- Administrative and Office Support
Certification
- CPR Certification
References
References available upon request.
Timeline
Patient Care Coordinator
Dignity Health-CA
06.2023 - Current
Patient Service Representative
Pediatric Associates, LLC-CA
08.2022 - 05.2023
Patient Service Representative
Sutter Health-Sacramento, CA
11.2021 - 08.2022
Customer Service Representative
Lucent Health-Sacramento, CA
02.2019 - 02.2020
Customer Service Representative
Covered California-Sacramento, CA
01.2018 - 01.2019
Sales Representative
Advanced Call Center Technologies, LLC-Sacramento, CA
10.2014 - 06.2016
Associate in Science (AS) in Health Science -
American River College
- CPR Certification
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