Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Pollard

Memphis,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Motivate Customer Service Representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak

seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Skilled Accounts Receivable Specialist with 2 years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities. Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Familiar with generating invoices, handling payments and collecting past-due accounts. Proficient in accurately coding bills and maintaining clear records. Collaborative, reliable and results-focused. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Ambitious, career-focused job seeker, anxious to obtain an entry-level accounting position to help launch career while achieving company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receivables Specialist

Firstsource Solutions
06.2023 - Current
  • Reviewed customer accounts and made payment arrangements to ensure timely collection of outstanding balances.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Provided support to other departments within the organization as needed.
  • Analyzed financial data to identify trends in revenue cycles.
  • Developed financial reports detailing accounts receivable aging status.
  • Generated reports detailing aging receivables, collections activity, and customer account history.
  • Documented collection activities in accordance with established procedures.
  • Contacted customers regarding overdue payments via phone and email communications.
  • Assisted with month-end close process by providing necessary documents related to receivables activity.
  • Collaborated with other departments such as Sales and Credit and Collections teams to resolve billing issues promptly.
  • Provided guidance on proper coding of invoices within accounting system software applications.
  • Maintained accurate records of customer interactions including contact information, payment status updates.
  • Developed strategies for improving collection efforts while minimizing bad debt write-offs.
  • Reviewed credit applications from potential new customers prior to extending credit terms.
  • Analyzed data trends related to receivables performance in order to identify areas needing improvement or corrective action.
  • Coordinated with external auditors during annual audit process for verification of receivable balances.
  • Identified opportunities for cost savings throughout the collections cycle by streamlining processes and eliminating redundancies where possible.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Generated, mailed and monitored invoices.

Customer Service Representative

Sitel
05.2014 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Crew Member

Mcdonalds, RHC Management
Memphis, TN
11.2011 - 03.2014
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Drove team success by quickly completing assigned tasks.

Education

Hs Diploma -

Trezevant High School
Memphis, TN
05.2012

Skills

Order and Refund Processing

Calm and Professional Under Pressure

Microsoft Excel

Microsoft Windows

Microsoft Outlook

Microsoft Office

Call Transfers

Answers customer calls

Provides customers with order details,

order status, part number availability lookup and service information

Handles customer's inquiries

Manages and resolves customer complaints

Researches required information using available resources

Completes transactions and process orders

Routes calls to appropriate resource if Needed

Documents all call information according

to standard operating procedures Completes call logs

MS Office Suite Expert proficiency required

Tech savvy with knowledge of telephone equipment and relevant computer programs

Experience in call center or customer

service environment preferred

Data Entry and strong typing skills preferred

Excellent customer service skills

Proficient in English; Good knowledge of additional languages will be a definite plus

Outstanding communication; written/oral A results-oriented approach

Excellent organizational and deadline driven skills

Ability to work under pressure

Effective problem-solving and negotiation skills

- Ability to navigate multiple computer

systems, applications, and utilize search tools to find information

- Proven time management skills / ability to multitask

- Experience interacting positively with unsatisfied customers

- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common

conversational courtesies

- Strong verbal and written communication

skills

- Agenuine passion for helping others and Being of service

  • Adjustment Posting
  • Billing Dispute Resolution
  • Payment Management
  • Statement Issuing
  • Bill Processing
  • Investigative Research
  • Credit and Collections
  • Bookkeeping
  • Accounts Receivable
  • Claims Processing
  • Coding Proficiency
  • Statement Preparation
  • General Ledger
  • Payment Posting
  • Account Reconciliation
  • Research and Due Diligence
  • Contract Reviewing
  • Collections
  • Invoicing Proficiency
  • Quickbooks

Certification

  • accounting certificate

Timeline

Receivables Specialist

Firstsource Solutions
06.2023 - Current

Customer Service Representative

Sitel
05.2014 - 02.2023

Crew Member

Mcdonalds, RHC Management
11.2011 - 03.2014

Hs Diploma -

Trezevant High School

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Christina Pollard