Christina Pollard
Ridgeville,SC
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Account Manager/Casualty Insurance Agent
Pilothouse Insurance
07.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Realtor
RE/MAX Inspire and Carolina One Real Estate
04.2015 - 07.2021
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Growth and Development Consultant
Chick-fil-A Dorchester Rd
11.2011 - 04.2015
- Maintained professional, organized, and safe environment for employees and patrons.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Improved organizational capacity through the implementation of effective training programs and workshops.
Assistant Branch Manager
California Coast Credit Union
11.2006 - 10.2011
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
Education
Bachelor of Science - Elementary Education
Indiana University, Bloomington
Bloomington, INMaster of Science - Management
Indiana Wesleyan University
Fort WayneSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Goal-Oriented
- Client Relationship Management
- Issue Resolution
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Operations Management
Timeline
Account Manager/Casualty Insurance Agent
Pilothouse Insurance
07.2021 - Current
Realtor
RE/MAX Inspire and Carolina One Real Estate
04.2015 - 07.2021
Growth and Development Consultant
Chick-fil-A Dorchester Rd
11.2011 - 04.2015
Assistant Branch Manager
California Coast Credit Union
11.2006 - 10.2011
Bachelor of Science - Elementary Education
Indiana University, Bloomington
Master of Science - Management
Indiana Wesleyan University
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