Christina Poole

Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Worked side by side with local law enforcement and interacted with the public in very traumatic situations. Maintained a professional work environment. Updated mandatory inventory control logs and purchasing orders. Completed work order paperwork and filing of merchant accounts.

• Handled equipment, chemicals, and materials properly and with caution.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Handled equipment, chemicals, and materials properly and with caution.

• Managed day-to-day business operations.
• Delivered catered food and supplies to facility for on-time set-up.
• Maintained flexible work schedule to meet event needs.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.

• Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
• Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
• Developed a strong rapport with customers, ensuring repeat business and positive feedback.
• Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
• Participated in ongoing professional development activities to remain current on industry trends and product offerings.
• Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Coordinated special projects and managed schedules.
• Managed office operations while scheduling appointments for department managers.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assisted a pathologist/physician during an autopsy by completing tasks such as handling tools and supplies, preparation of the deceased before and after autopsy.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

United States Veteran who served in Desert Storm, Iraqi Freedom and Iraqi Endurance.

• Proved successful working within tight deadlines and a fast-paced environment.
• Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
• Adhered to strict protocols and followed orders while conducting operational missions.
• Coached and mentored new recruits for motivated, high-performing teams.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.

Answered inbound calls for an answering service. Took messages for doctors offices, law firms, and apartment maintenance via multiline phone systems.