Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Porter

Goodyear,AZ

Summary

Dedicated Airbnb Host with over two years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to ten guests concurrently. Manages portfolio of fourteen+ properties concurrently, overseeing maintenance, advertising and rentals.

Overview

4
4
years of professional experience

Work History

Airbnb Host

Airbnb
Goodyear, AZ
12.2019 - Current
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Administered operations to handle needs of more than twenty eight tenants across fourteen property units.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Completed detailed assessments, effectively implementing comprehensive home consultation process.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Behavioral Health Technician

Southwest Behavioral & Health Services
Phoenix, AZ
11.2017 - 07.2019
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups and outings for clients.
  • Taught clients how to complete basic household chores and prepare food.
  • Conducted client rounds to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Education

Specialist In Psychology - Mental Health Services

Arizona State University
Tempe, AZ
01.2012

Skills

  • Property Assessments
  • Dispute Handling
  • Legal Issue Resolution
  • Violation Resolution
  • Complaints Investigation
  • Active Listening
  • Security Management and Enhancement
  • Customer Retention
  • Maintenance Oversight
  • Inventory Control
  • Tenant and Owner Liaising
  • Disturbance Handling
  • Performance Assessment
  • Property Showing
  • Staff Maintenance
  • Room Turnover
  • QuickBooks and Sage 50
  • Cloud-Based File Management
  • Out of Hours Calls

Timeline

Airbnb Host

Airbnb
12.2019 - Current

Behavioral Health Technician

Southwest Behavioral & Health Services
11.2017 - 07.2019

Specialist In Psychology - Mental Health Services

Arizona State University

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Christina Porter