Summary
Overview
Work History
Education
Skills
Timeline
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Christina Porter

Ocala,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Assistant Manager

7 Eleven
01.2021 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Laundry Attendant

Pacifica Senior Living Facility
03.2018 - 01.2020
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Assisted with unloading and loading customer laundry items.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.

Customer Service Associate

Circle K
06.2016 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.

Lead Hostess

Rays Key West Grille
11.2005 - 05.2008
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Port Charlotte High School
Port Charlotte, FL
04.2004

Skills

  • Payroll Preparation
  • Resident Satisfaction
  • Sales and Marketing
  • Schedule Oversight
  • Customer Service and Satisfaction

Timeline

Assistant Manager

7 Eleven
01.2021 - 05.2023

Laundry Attendant

Pacifica Senior Living Facility
03.2018 - 01.2020

Customer Service Associate

Circle K
06.2016 - 04.2018

Lead Hostess

Rays Key West Grille
11.2005 - 05.2008

High School Diploma -

Port Charlotte High School

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Christina Porter