Christina Powers

Assisted 80 clients in setting realistic goals and developing action plans.

• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress
• Assisted individuals with eligibility for available benefits
• Organized group activities to provide socialization opportunities for clients.
• Attended court hearings as a representative of the organization when needed.
• Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
• Compiled reports on cases and submitted them to supervisors as required.
• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Advocated on behalf of clients to secure necessary services and support.
• Provided referrals to appropriate health care providers or other community resources.
• Handled administrative procedures to meet objectives set by boards of directors or senior management.
• Conducted initial assessments to determine client eligibility for programs and services.
• Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
• Implemented and evaluated staff, volunteer or training programs.
• Coordinated transportation services for clients who lacked access to reliable transportation.
• Spoke to community groups to explain and interpret purposes, programs, and policies.
• Established and maintained relationships to meet community needs and avoid service duplication.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Managed caseloads effectively, ensuring timely documentation and reporting.
• Evaluated program effectiveness and suggested improvements based on client outcomes.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Conducted home visits to assess living conditions and support needs.
• Educated clients about mental health conditions, medications and self-care techniques.
• Developed and maintained relationships with community resources and service providers.
• Monitored client progress through regular follow-ups and case reviews.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Conducted home visits to assess living conditions and support needs.
• Advised staff members on effective strategies for working with challenging client behaviors.
• Maintained confidentiality and adhered to professional ethics and standards.
• Advocated for clients by obtaining information regarding treatment options and clinical status.

• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Interacted with customers and clients to identify business needs and requirements.
• Coached team members on productivity strategies to accomplish challenging goals.

• Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
• Contacted insurance companies to verify coverage, deductibles and payments.
• Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone.
• Reconciled expenses by maintaining ledgers and analyzing accounts receivable and payable using [Software].

• Sorted job applications, vetted candidates and recommended individuals for key positions.
• Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
• Conducted extensive urinalysis testing to prevent illegal drugs use in nursing department.
• Met with nurses to ascertain current and long-term staffing needs.
• Worked closely with 250 nurses to schedule roaming schedules to assure clients were always covered.
• Maintained medical logs so there was never any medication questions when a new nurse was put on shift.
• Worked every other weekend on-call for all 24 hours shift nurses.
• Interviewed families on what services would be appropriate for their loved ones.
• Worked a computer system that switched between client and employee schedules.
• Worked phones and took messages for nurses while they were on site.

Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to 65 patients.

• Supported and encouraged patients to promote health and wellness.
• Documented current patient information to update supervising medical coordinators, including vital signs, behaviors and eating habits.
• Provided personal nursing assistance in pre- and post-operative situations.
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
• Administered all necessary medications as directed by care plan.
• Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
• Monitored clients' progress to report necessary changes.
• Maintained clean and well-organized environment to promote client happiness and safety.
• Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
• Maintained calendar of social, recreational and educational events to enhance patient stays.
• Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
• Emotionally supported mentally disabled patients, monitoring changes in behavior for potentially dangerous changes.
• Answered office phone calls and emails, answering questions and scheduling appointments with clients doctors.
• Maintained professionalism in emergency situations, assisting other staff members when needed.

• Kept detailed records of individual histories, scores, and documents.
• Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
• Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
• Created and managed job search strategies for clients to improve job search success.
• Collaborated with local employers to identify job opportunities for clients.
• Developed and maintained relationships with community resources to support job coaching.

Managed day-to-day operations, including supervision and assignment delegation for 20-member team.

• Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
• Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
• Decreased costs by negotiating with vendors and suppliers for better prices.
• Coordinated day-to-day and long-term activities within various business platforms.
• Coached new team members on job tasks and performance strategies.
• Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
• Coordinated and launched grand openings for new stores.
• Maintained high level of morale and team-work on production floor through frequent communication with all employees.