Christina Price

1 Leadership and Management Skills

Team Supervision: Ability to lead, manage, and motivate a team of associates to ensure productivity and high morale
Training and Development: Ability to train new employees and help develop existing team members
Conflict Resolution: Managing disputes between employees and ensuring a harmonious work environment
Delegation: Assigning tasks appropriately based on skills and availability2 Customer Service Skills

Customer Focused: Ensuring that customers have a positive shopping experience, helping resolve complaints, and answering questions
Problem Solving: Addressing customer issues quickly and effectively, ensuring satisfaction
Sales and Upselling: Helping to drive sales and promotions while offering recommendations to customers3 Operations and Inventory Management

Inventory Control: Ensuring the store is well-stocked and organized, tracking inventory levels, and assisting with restocking when necessary
Merchandising: Knowledge of store layout and product presentation to maximize sales and customer convenience
Store Operations: Assisting with opening and closing duties, ensuring the store operates smoothly and safely4 Financial and Budgeting Knowledge

Sales Targets: Achieving sales goals and helping manage the financial performance of the store
Cost Management: Keeping track of expenditures and looking for ways to reduce costs while maintaining quality service
Profitability: Understanding how to improve the store's overall profitability through efficient operations5 Communication Skills

Verbal and Written Communication: Ability to communicate clearly with staff, customers, and upper management
Active Listening: Understanding customer and employee needs by actively listening and responding effectively
Interpersonal Skills: Building strong relationships with both customers and team members6 Technical Skills

POS System Knowledge: Familiarity with Point of Sale systems and cash handling procedures
Basic Computer Skills: Proficiency with Microsoft Office or similar software for scheduling, reporting, and other administrative tasks
Safety Compliance: Understanding of safety regulations and ensuring the store complies with health and safety guidelines7 Time Management

Prioritization: Ability to balance multiple responsibilities, such as managing staff, overseeing operations, and providing customer service
Scheduling: Managing employee schedules to ensure sufficient coverage during busy hours or seasonal peaks8 Problem-Solving and Critical Thinking

Decision Making: Ability to make quick, effective decisions in a fast-paced retail environment
Adaptability: Flexibility to manage changes in customer traffic, stock levels, or business priorities9 Knowledge of Retail and Home Improvement Industry

Product Knowledge: Understanding Lowe’s product offerings, including tools, appliances, and building materials
Industry Trends: Keeping up with trends in home improvement to provide valuable insights to customers10 Compliance and Legal Awareness

Workplace Safety: Ensuring compliance with OSHA regulations and ensuring that all employees follow safety protocols
Labor Laws: Understanding and adhering to labor laws, including scheduling and employee rightsIn addition to these skills, a successful Assistant Store Manager should be driven, have a positive attitude, and enjoy working in a collaborative environment Previous retail or management experience, especially in a home improvement or similar industry, would be beneficial