Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Prince

Summary

Adept at enhancing customer satisfaction and streamlining operations, I’ve leveraged CRM software and negotiation skills to boost team productivity and revenue. My goal-oriented approach and ability to multitask led to significant process improvements, embodying a positive attitude and attention to detail in high-pressure environments. Professional with background in customer relations and sales, equipped to enhance business development outcomes. Skilled in managing client communications, generating leads. I dedicate strong focus on team collaboration and delivering measurable results, adapting swiftly to changing business needs. Known for reliability, problem-solving aptitude, and excellent interpersonal skills.

Overview

5
5
years of professional experience

Work History

BDC Agent

Granite Run Buick Gmc
11.2021 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Utilized CRM software to manage customer interactions, track progress, and maintain accurate records.
  • Identified opportunities for process improvements, leading to increased team productivity and effectiveness.
  • Collaborated with team members to achieve monthly sales targets and boost revenue.
  • Handled high call volumes while remaining focused on providing outstanding service at all times.

BDC Service Representative

Springfield Hyundai
08.2018 - 11.2020
  • Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Streamlined appointment scheduling for improved time management and increased service appointments.

Call Specialist

ASD
04.2018 - 11.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Utilized CRM software to manage customer interactions, track progress, and maintain accurate records.
  • Multi-tasked through a phone call, while taking information and answering any questions asked- and lastly reporting all call info and relaying the message forward to whom it needed to get to.

Education

Associate Of General Studies - General Studies

Delaware County Community College
Media, PA

GED -

Sun Valley High School
06.2013

Skills

  • Goal-Oriented
  • Organization
  • Negotiation
  • Performance Tracking
  • Follow-up calls
  • Positive Attitude
  • Attention to Detail
  • Multitasking

Timeline

BDC Agent

Granite Run Buick Gmc
11.2021 - 07.2023

BDC Service Representative

Springfield Hyundai
08.2018 - 11.2020

Call Specialist

ASD
04.2018 - 11.2020

GED -

Sun Valley High School

Associate Of General Studies - General Studies

Delaware County Community College
Christina Prince