Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Printup

Stone Mountain,GA

Summary

Adept at resolving high-stress situations, I enhanced customer loyalty and satisfaction at Connexus through empathetic service and efficient problem-solving. My expertise in customer service and critical thinking, honed across roles from technical support to front desk management, consistently improves user experiences and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Connexus
09.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Technical Support Representative

Computer Generated Solutions, CGS
08.2020 - 08.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Front Desk Receptionist

Boston Children's Hospital
02.2016 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Activity Assistant

Rosemont Nursing Home
01.2013 - 01.2016
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.

Education

Health Management

Ultimate Medical Academy - Clearwater
Clearwater, FL
01.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience

Timeline

Customer Service Representative

Connexus
09.2023 - 04.2024

Technical Support Representative

Computer Generated Solutions, CGS
08.2020 - 08.2023

Front Desk Receptionist

Boston Children's Hospital
02.2016 - 03.2020

Activity Assistant

Rosemont Nursing Home
01.2013 - 01.2016

Health Management

Ultimate Medical Academy - Clearwater

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Christina Printup