Christina Pyle
25 Duncan Drive, Floral
Summary
Experienced with providing top-tier customer support and handling diverse inquiries. Utilizes strong problem-solving skills to deliver effective solutions and enhance customer satisfaction. Track record of seamless collaboration with team members and adaptability in dynamic environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Solutions Representative
Ally Financial 501-821-5252
09.2024 - 10.2025
- Collection of money from delinquent accounts.
- Work dialer system making calls. Speaking professionally with businesses and personal customers.
- Keeping detailed notes on each account. Receiving excel spreadsheets to work.
- Facilitated conflict resolution by employing effective communication techniques, resulting in positive outcomes for clients.
- Resolved customer inquiries through multi-channel support, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Implemented quality assurance measures to ensure accuracy in customer interactions and compliance with policies.
- Leveraged CRM systems to track customer interactions, ensuring timely follow-up and issue resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
Sr. Account Representative
America's Car-Mart 870-793-7545
09.2022 - 09.2024
- I make phone calls most of the day trying to reach customers to help with their delinquent accounts. I help customers who are unable to make their payments. I make suitable arrangements for their accounts. I have to be professionally demanding while being empathetic keeping their needs and Car-marts needs in mind. I put in detailed notes to their accounts. I sometimes have to go in the field and communicate with the customer and repo the vehicle. In instances where I have to repo, I have to inventory the property in the vehicle and do paperwork accordingly.
- Cultivated strong relationships with customers to enhance satisfaction and loyalty.
- Analyzed customer needs to provide tailored solutions and drive sales growth.
- Mentored junior representatives, sharing best practices for customer engagement and account handling.
Delivery Driver
Meals Now
02.2020 - 08.2022
- I go to restaurants and pick up the customers meal. I use an app to check and make sure I'm getting the customer the correct meal.
- Delivered meals promptly, ensuring adherence to safety and quality standards.
- Managed efficient route planning to optimize delivery times and reduce fuel consumption.
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction ratings.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Factory worker
DEFIANCE METAL PRODUCTS 501-362-1919
03.2013 - 11.2017
- I used a spot welding machine to weld hardware on pieces of metal. I also used a machine to weld two pieces of metal together.
- I had to program my machine to the right specs so the materials would properly weld to it and not fall off.
- I performed quality checks and also was able to sign off on others jobs.
- I also filled in for my team leader when she had time off. I worked on her computer preparing jobs for 3-4 other workers. I had to make sure they always had appropriate jobs for their skills.
- Monitored equipment performance, identifying issues and implementing timely maintenance solutions.
- Operated machinery to manufacture metal products with precision and efficiency.
- Inspected finished products for quality assurance, ensuring compliance with safety standards.
- Trained new employees on operational procedures and safety protocols to enhance workforce capabilities.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Blueprint reading.
Asst. Manager/Cashier
Murphy USA 501-362-1958
03.2008 - 01.2013
- Stock cooler, tobacco products, shelves, and fountain area.
- Count inventory.
- Count down register every shift.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Take care of customers and customers problems.
- Led employees in delivering exceptional customer service, enhancing overall customer satisfaction.
- Implemented operational procedures to streamline inventory management processes.
- Trained and mentored staff on effective sales techniques and product knowledge.
- Enhanced store layout and merchandising strategies, increasing visibility of promotional items.
- Managed cash handling processes, ensuring compliance with financial policies and accuracy in reporting.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Quality Inspector
Robert Bosch Tool Corporation 501-362-7258
04.2003 - 01.2007
- Inspect circular saws and components for compliance with quality standards on an assembly line.
- Conducted detailed visual and functional tests on products.
- Collaborated with production teams to identify quality issues early.
- Rejected products, materials and equipment not conforming with specifications.
- Build circular saws.
- Operate a pallet jack and walkie stacker forklift.
- Operated hand tools on a production line.
- Operated machinery to assemble products efficiently on production line.
- Trained new employees on safety protocols and operational procedures.
Asst. Manager
Burger King 501-206-0355
08.1999 - 12.2002
- Manage shift of 5-8 people.
- Handle customer complaints.
- Run register. Count down all registers including the main bank of the store.
- Count inventory nightly and monthly.
- Put away inventory from trucks biweekly.
- Clean and stock the store.
- Monitored compliance with health and safety regulations, safeguarding employee welfare and customer satisfaction.
- Supervised team performance, ensuring adherence to operational standards and customer service excellence.
- Trained new staff on procedures, enhancing onboarding efficiency and team cohesion.
- Implemented inventory management practices, reducing waste and improving supply chain reliability.
- Developed staff schedules, optimizing labor allocation to meet fluctuating demand.
Education
High school diploma -
Heber Springs High School
1100 W Pine St Heber Springs, AR 7254305.2001
Skills
- Mechanical Knowledge (7 years)
- Typing
- Communication skills (5 years)
- Office experience
- Delivery Driver Experience (2 years)
- Load & Unload
- Assembly
- Account collection (3 years)
- Blueprint Reading (4 years)
- Manufacturing (7 years)
- 10 key typing
- Management (6 years)
- Basic math (10 years)
- Work ethic
- Quality Inspection
- Fabrication (7 years)
- Phone etiquette
- Machining
- Microsoft Excel
- Organizational skills
- Driving
- Pallet Jack (4 years)
- Customer service (10 years)
- CRM software
- Goal setting and achievement
- Teamwork
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
Certification
- Driver's License
- May 2019 to May 2027
Timeline
Customer Solutions Representative
Ally Financial 501-821-5252
09.2024 - 10.2025
Sr. Account Representative
America's Car-Mart 870-793-7545
09.2022 - 09.2024
Delivery Driver
Meals Now
02.2020 - 08.2022
Factory worker
DEFIANCE METAL PRODUCTS 501-362-1919
03.2013 - 11.2017
Asst. Manager/Cashier
Murphy USA 501-362-1958
03.2008 - 01.2013
Quality Inspector
Robert Bosch Tool Corporation 501-362-7258
04.2003 - 01.2007
Asst. Manager
Burger King 501-206-0355
08.1999 - 12.2002
High school diploma -
Heber Springs High School