Job Search Status
Open to workDesired start date: Immediately
Open To Work
Christina Queller
Work Preference
Summary
Hospitality operations leader with extensive experience managing food & beverage, recreation, and guest experience operations within luxury resort environments. Proven ability to lead high-performing teams, optimize operational efficiency, and drive guest satisfaction through innovative service strategies and revenue-focused initiatives. Recognized for strong leadership, operational accountability, and delivering elevated guest experiences in high-volume settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Hope House, llc
Scottsdale
09.2025 - Current
- Utilized de-escalation techniques to manage high-stress situations and maintain a safe, structured environment.
- Reinforced house structure and safety standards, leveraging certifications in Crisis Prevention Intervention (CPI), CPR, and First Aid.
- Maintained accurate documentation and coordinated with clinical teams to support daily operations and client care.
Operations Manager- Oasis Pool
Omni Scottsdale Resort & Spa at Montelucia
Paradise Valley
01.2022 - 05.2026
- Managed poolside bars, lounges, cabanas, and recreation operations to enhance guest experience.
- Launched premixed cocktail program improving departments with high volume, quick service and low labor requirements raising overall cleanliness and service execution.
- Developed schedules to optimize workforce allocation during peak seasons and events.
- Coordinated cross-functional teams for on-time delivery of products and services, ensuring operational efficiency.
- Designed guest packages and incentives to drive retention and engagement.
Family Advocate & Caregiver
Self-Employed
Avondale
06.2022 - 09.2025
- Managed full-time care and daily operations for an immediate family member, strengthening organization, crisis management, and decision-making skills in a high-responsibility environment.
Senior Food & Beverage Manager
The Birchwood Canopy Rooftop
St. Petersburg
11.2020 - 05.2022
- Optimized high-volume VIP cabana operations, managing rapid turnover and service flow alongside live entertainment programming.
- Enhanced menu offerings and elevated bottle service experiences, increasing check averages and driving repeat business.
- Developed and led a “Train-the-Trainer” program, enhancing staff development and leadership readiness.
- Spearheaded social media initiatives during COVID-19, boosting guest engagement and strengthening brand visibility.
- Maintained inventory controls through audits, ensuring cost efficiency and minimal discrepancies.
- Contributed to property recognition including “Best Rooftop Bar” and “Best Date Night Spot”.
Operation Manager- The Falls Water Complex
Pointe Hilton Tapatio Cliffs Resort
Phoenix
01.2019 - 03.2020
- Led and developed a cross-functional team of 80+ associates across recreation, retail, and food & beverage, ensuring seamless operations and consistent service delivery within a high-volume resort environment.
- Directed operations of the adult pool and Cantina, revenue-generating water complex featuring a waterslide, 24 private cabanas, full-service poolside dining, and a retail outlet.
- Executed high-impact "Kids Korral" programming, ranging from mermaid experiences and dive-in movies to live animal demonstrations and seasonal events, driving peak-season satisfaction and repeat guest engagement.
- Conducted operational audits and risk assessments to identify discrepancies and reinforce brand standards, improving internal accountability.
- Implemented compliance tracking system, achieving 100% adherence to HR and operational policies.
- Standardized disciplinary procedures by introducing a structured tracking matrix, improving accountability and performance across a high-volume service team.
- Reduced liquor inventory shrinkage by 4% through strengthened controls and optimized inventory management, enhancing team accountability.
Operations Manager•Assistant Manager•Supervisor
Hyatt Regency Phoenix
Phoenix
06.2015 - 01.2019
- Increased food sales 5% through implementation of happy hour strategy and staff adjustments.
- Collaborated cross-functionally with culinary and bar leadership to develop streamlined menu offerings and locally sourced cocktail programs, enhancing operational efficiency and leveraging vendor partnerships to secure improved case pricing.
- Partnered with local brewery on exclusive Comic-Con Ale, driving foot traffic during high-visibility event.
- Crafted customized menus for convention and high-profile groups.
- Engaged employees through effective communication, enhancing team morale and productivity.
- Addressed guest complaints promptly, maintaining hotel reputation and service quality.
Catering Service Captain• Restaurant Server
Stir Fry Café & Catering
Kingsport
01.2014 - 03.2015
- Coordinated high-volume event operations for corporate functions, weddings, and private events, leading service and bar teams through setup, execution, and breakdown to ensure smooth logistics.
- Delivered efficient, guest-focused service in fast-paced event environments, contributing to repeat business and positive client feedback
- Resolved on-site operational challenges in real time, contributing to seamless event execution and enhancing client satisfaction.
- Streamlined event storage systems, improving operational efficiency and expediting event preparation.
Server • Bartender • Banquets • Front Desk
Hyatt Regency Clearwater Beach Resort And Spa
Clearwater Beach
10.2011 - 10.2013
- Supported operations across restaurant, banquet, bar, and front desk departments within a high-volume luxury resort environment.
- Delivered elevated banquet and bar service for weddings, corporate meetings, and large-scale events.
- Facilitated staff training at SHOR Restaurant, improving team communication and maintaining service consistency.
- Managed guest check-ins, conducted folio audits, and implemented service recovery strategies, enhancing overall guest satisfaction.
- Participated in community. involvement initiatives including Relay for Life, the Homeless Empowerment. Project, and the Women at Hyatt Committee.
Bartender • Server
The Cheesecake Factory
West Palm Beach•Tampa•Virginia Beach
04.2007 - 10.2011
- Delivered high-volume food and beverage service while maintaining strong guest engagement and operational efficiency.
- Supported bar operations through inventory preparation, station setup, and service execution during peak business periods.
- Selected as a designated trainer, supporting onboarding and development of new team members.
- Provided cross-functional support across bakery, cashier, expo, and host positions to ensure seamless guest service and operational flow.
Core Competencies
Luxury Hospitality Operations • Food & Beverage Leadership • Guest Experience Strategy • Multi-Outlet Management • Team Leadership & Staff Development • Budgeting, Cost Control & Financial Oversight • Revenue Generation & Upselling Strategies • Scheduling & Labor Optimization • Inventory Management & Operational Controls • Conflict Resolution & Service Recovery • Crisis Management & Professional Communication • Menu Development & Pricing • Cross-Functional Collaboration • High-Volume Operations Management • Compliance with Health, Safety & Sanitation Standards • Operational Integrity & Attention to Detail
Affiliations
- Medallia & Guest Satisfaction Platforms • Hotel Management & Reservation Systems • POS Systems (Micros, Aloha, Symphony) • BirchStreet Inventory Management • Kronos, ADP & Scheduling Platforms • Open Table & Open Cabana • Microsoft Excel & Operational Reporting • Compliance & Audit Tracking Systems
Certification
- ServSafe Certified • Arizona Title 4 Certified • Crisis Prevention Intervention (CPI) Certified • CPR Certified • First Aid Certified
Accomplishments
- Manager of the Quarter- Hyatt Regency Phoenix
- ELEVATE Leadership Graduate, Hilton Hotels
Timeline
Behavioral Health Technician
Hope House, llc
09.2025 - Current
Family Advocate & Caregiver
Self-Employed
06.2022 - 09.2025
Operations Manager- Oasis Pool
Omni Scottsdale Resort & Spa at Montelucia
01.2022 - 05.2026
Senior Food & Beverage Manager
The Birchwood Canopy Rooftop
11.2020 - 05.2022
Operation Manager- The Falls Water Complex
Pointe Hilton Tapatio Cliffs Resort
01.2019 - 03.2020
Operations Manager•Assistant Manager•Supervisor
Hyatt Regency Phoenix
06.2015 - 01.2019
Catering Service Captain• Restaurant Server
Stir Fry Café & Catering
01.2014 - 03.2015
Server • Bartender • Banquets • Front Desk
Hyatt Regency Clearwater Beach Resort And Spa
10.2011 - 10.2013
Bartender • Server
The Cheesecake Factory
04.2007 - 10.2011