Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Quintero

Amarillo,TX

Summary

Seasoned Human Resources professional with substantial experience in developing effective HR strategies and managing comprehensive personnel processes. Skilled in talent acquisition, performance management, employee relations, training, HRIS and compliance with labor laws. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Demonstrated ability in fostering positive workplace environments and facilitating productive team dynamics.

Overview

16
16
years of professional experience

Work History

Director of Human Resources

Herring Bank
Amarillo, TX
12.2022 - 07.2024
  • Managed all HR-related tasks for over 150 employees at a financial institution. Responsibilities included payroll processing, employee benefits program management, documentation, interviewing, training, and on-boarding of new recruits.
  • Managed and implemented human resource plans, procedures, and policies for all personnel within the organization.
  • Monitored employee eligibility for benefits plans/programs.
  • Reviews benefits with employees and processed enrollment, and or changes
  • Organized and managed annual open enrollment communications and election process
  • Administered benefits by resolving claims, reporting changes and approving invoices. Communicated benefits information to employees.
  • Negotiated improved contracts with leading healthcare providers, resulting in a 15% reduction in benefits cost and ensured eligibility of employees
  • Maintained employee personnel files
  • Recruiting and onboarding process of all New Hires
  • Responded to unemployment claims, response, investigation and appeal process
  • Assisted in training managers and employees on various topics including practices, policies, performance management, and HR, with a focus on employee relations.
  • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification and ensures compliance of EEO and Affirmative Action
  • Developed user friendly application forms and questionnaires, and construct more accurate job descriptions
  • Implemented, maintained and reviewed payroll processing to ensure accurate process of all payroll transactions, including all earnings and deductions
  • Maintained human resource information system records and compiled reports from the database
  • Maintained the daily operation of the HRIS system
  • Assisted in evaluation of reports, decisions and results of department in relation to established goals
  • Recommended new approaches, policies and procedures to continually improve efficiency of the department and services performed
  • Maintained compliance with federal, state and local employment and benefits laws, regulations, USCIS Form I-9 Employment Eligibility Verification and ensured compliance of Equal Employment Opportunity (EEO) and assisted with Affirmative Action plan
  • Facilitated audits by providing records, reports and proper documentation to internal/external Auditors
  • Produced and submitted monthly Board reports.
  • Investigated incidents of workplace harassment or discrimination complaints.
  • Conducted performance reviews for employees in all departments.
  • Drafted job descriptions and prepared job postings for open positions.
  • Maintained confidential records related to personnel files and other sensitive documents.
  • Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.

Human Resources Generalist

Herring Bank
Amarillo, TX
09.2018 - 10.2021

Human Resources Payroll & Benefit Specialist

Herring Bank
Amarillo, TX
09.2015 - 09.2018

Human Resource Manager

Wyndham Garden Amarillo
Amarillo, TX
06.2014 - 08.2015
  • Recruited, interviewed and selected employees to fill vacant positions for a 300 room property
  • Administered various human resource plans and procedures for all organization personnel; assisted in developing and implementing policies and procedures
  • Managed records of benefit plans participation such as insurance and pension plans, personnel transactions such as hires, promotions, performance reviews, terminations, and employee statistics for government reporting
  • Performed benefits administration, including claims resolution, change reporting, approving invoices for payment, and communicating benefits information to employees
  • Coordinated/conducted interviews with department heads and General Manager
  • Managed all applicant background/reference checks and drug screenings
  • Managed the proper processing of all applicant and employee records
  • Onboard new hires
  • Implementation of training; training for manager and employees on all practices, polices, performance management, HR and any topics relating to employee relations
  • Maintained human resource information system records and compiled reports from the database
  • Implemented employee retention programs (like end-of-season bonuses.) Analyzed wage and salary reports to determine competitive compensation plans
  • Scheduled trainings for all hotel employees (for example, customer service skills training.) Acted as the point of contact when employees have queries or job-related issues
  • Ensured hotel staff complied with relevant health and safety regulations
  • Coordinated scheduling for Hotel, Catering and Restaurant staff
  • Administrated Hotel's social and staff benefit programs, Employee of the Month, Leader of the Month, and other staff incentives.
  • Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.

Assistant Director of Human Resource

Premium Iowa Pork, LLC
Hospers, IA
05.2008 - 06.2014
  • Managed and lead the HR Trainer, Secretary, and Janitorial Team
  • Developed and maintained a collaborative relationship with employees and management while providing counsel of all types to include progressive discipline
  • Offered workforce development and management direction, and policy interpretation
  • Partnered with varying levels of plant management in resolution of workforce related disciplinary and coaching opportunities
  • Developed and incorporated company policies and procedures, Standard Operating Procedures, and employee Handbook
  • Built a comprehensive employee recruiting strategy and developed innovative new employee orientation programs, including safety training
  • Assisted with and contributed to the development of policies and procedures as well as the production and maintenance of the employee handbook working within the framework of the existing collective bargaining agreement
  • Responsible for OSHA record keeping and injury management
  • First responder of job-related accidents and ensures all incident investigations are properly conducted
  • Responsible for all preparation of Safety Compliance, GMP and SQF materials and ensures all department/employees comply with requirements
  • Conducted research into human resources programming and activities, and responsible for innovation and leading change management efforts
  • Assisted in coordinating necessary communications to the workforce
  • Provides problem resolution to complaints/grievances received by employees and partners with management to integrate results
  • Responded to unemployment claims, response, investigation and appeal process
  • Performed accurate data entry into HRIS system and related HR technologies
  • Generated reports from HR technologies and performs analysis on results – turns data into information
  • Created professional presentations with data mined from various systems and reports
  • Assisted with developing and maintaining the affirmative action program and annual filing of EEO-1
  • Maintains other records, reports, and logs to conform to EEO regulations
  • Continually improved knowledge base in the legal and human resources disciplines.

Education

BS - Business Administration – Human Resources Management

Ashworth University

Skills

  • HRIS
  • Hiring and retention
  • Compensation/payroll
  • Employee relations
  • Benefits Administration
  • Exceptional interpersonal skills
  • Personal records maintenance
  • HR Compliance
  • HR Policy Implementation
  • Internal Communications
  • Business Acumen
  • Records Management
  • Background Checks
  • Payroll Management
  • Employee engagement
  • Exit Interviews
  • Labor Relations
  • Employee Relations

References

Available Upon Request

Timeline

Director of Human Resources

Herring Bank
12.2022 - 07.2024

Human Resources Generalist

Herring Bank
09.2018 - 10.2021

Human Resources Payroll & Benefit Specialist

Herring Bank
09.2015 - 09.2018

Human Resource Manager

Wyndham Garden Amarillo
06.2014 - 08.2015

Assistant Director of Human Resource

Premium Iowa Pork, LLC
05.2008 - 06.2014

BS - Business Administration – Human Resources Management

Ashworth University
Christina Quintero