Christina Rainwater
Bloomington,IL
Summary
Driven Shop Manager with a proven track record at A. Zimmerman Enterprises, LLC, excelling in customer engagement and operations management. Skilled in relationship building and quality assurance, consistently exceeded operational targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shop Manager
A. Zimmerman Enterprises, LLC
10.2017 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control as well as store opening and closing procedures.
- Managed inventory levels for optimal product usage within the store
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
Gas Station Clerk
Freedom Oil
05.2016 - 09.2016
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Maintained a clean and organized store environment for improved customer experience.
- Delivered exemplary customer service and warmly greeted guests.
Education
Certified Nursing Assistant Certificate - Nursing Assistance
Heartland Community College
Normal, IL08.2002
GED -
Bloomington High School
Bloomington, IL05.1995
Skills
- Customer Service
- Employee Management
- Customer Engagement
- Task Delegation
- Store operations
- POS Systems
- Budget Adherence
- Brand representation
- Team Leadership
- Operations Management
- Relationship Building
- Quality Assurance
Timeline
Shop Manager
A. Zimmerman Enterprises, LLC
10.2017 - Current
Gas Station Clerk
Freedom Oil
05.2016 - 09.2016
Certified Nursing Assistant Certificate - Nursing Assistance
Heartland Community College
GED -
Bloomington High School
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