CHRISTINA RAMIREZ
AZUSA,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Customer Service Repersenative
SPECTRUM
07.2007 - 08.2024
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Processed customer service orders promptly to increase customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer call guidelines for service levels, handle time and productivity
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Trained new personnel regarding company operations, policies and services
- Educated customers about billing, payment processing and support policies and procedures
- Responded proactively and positively to rapid change
Education
MEDICAL BILLING AND CODING -
AZUSA ADULT SCHOOL
Azusa, CA09.2024
BUSINESS MANAGEMENT - MAJORED IN BUSINESS MANAGMENT
MOUNT SAN ANTONIO COLLEGE
Walnut, CA08.2003
DIPLOMA -
GLADSTONE HIGH SCHOOL
06.2003
Skills
- Computer literacy
- Customer service
- Communication skills
- Documentation review
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Problem resolution
- Organization and time management
- Active listening
Languages
Spanish
Limited Working
Timeline
Customer Service Repersenative
SPECTRUM
07.2007 - 08.2024
DIPLOMA -
GLADSTONE HIGH SCHOOL
MEDICAL BILLING AND CODING -
AZUSA ADULT SCHOOL
BUSINESS MANAGEMENT - MAJORED IN BUSINESS MANAGMENT
MOUNT SAN ANTONIO COLLEGE
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