Christina Ramirez
Tolleson,United States
Summary
Pharmacy Technician with a keen focus on customer service and prescription processing, bringing innovative solutions to enhance patient care and streamline pharmacy operations. Adept, competent clinical pharmacy technician with a background in retail and hospital pharmacy settings. Demonstrates a solid understanding of medical terminology, HIPAA regulations, and patient-focused care. Previous roles have shown significant improvement and efficiency, while also maintaining high standards of cleanliness and organization within the workplace.
Overview
4
4
years of professional experience
Work History
Clinical Pharmacy Technician Trainee
CVS Health Corp
Phoenix, United States
11.2017 - 01.2018
- Handling customer service by taking inbound calls from providers, pharmacies, and patients to process prior authorization requests.
- Managing multiple software systems while keeping documentation accurate and up to date.
- Maintained precise records of interactions with providers and patients, contributing to improved compliance and operational efficiency.
- Delivered exceptional customer service while processing prior authorization requests, enhancing patient satisfaction and streamlining communication.
Front Desk Coordinator/ Patient Access Representative
4C Medical Group
Phoenix, United States
12.2015 - 09.2016
- Managed patient interactions and administrative tasks.
- Check patients in and out.
- Answer phones calls, schedule appointments, verify insurance, and maintain accurate patient records.
- Assisting patients with inquiries, resolving billing issues and adhering to privacy regulations like HIPAA.
- Performing general office duties, such as filing, data entry, and preparing paperwork.
Ambulance Billing Specialist
Rural Metro Ambulance
Scottsdale, United States
02.2014 - 02.2015
- Coordinated with healthcare teams to streamline billing, improving efficiency and accuracy.
- Reviewed patient data ensuring compliance, reducing errors in claims submissions.
- Submitted claims to insurers on time, facilitating swift reimbursements and cash flow.
- Resolved billing issues through insurer collaboration, securing necessary pre-authorizations.
- Trained ambulance staff on billing protocols, enhancing team proficiency and support.
Education
Certified Pharmacy Technician - Pharmacy technician certification program
Stepful
08.2025
Bachelor's Degree - Health Care Management
Brown Mackie College
Phoenix, AZ12.2015
Skills
- Customer service
- Pharmacy operations
- Time management
- Team collaboration
- Pharmacy ethics
- Patient privacy protection
- Point of sale systems proficiency
- FDA and HIPAA compliance
References
Available upon request
Timeline
Clinical Pharmacy Technician Trainee
CVS Health Corp
11.2017 - 01.2018
Front Desk Coordinator/ Patient Access Representative
4C Medical Group
12.2015 - 09.2016
Ambulance Billing Specialist
Rural Metro Ambulance
02.2014 - 02.2015
Certified Pharmacy Technician - Pharmacy technician certification program
Stepful
Bachelor's Degree - Health Care Management
Brown Mackie College
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