Christina Ramroop
Port St Lucie,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Grind Hard Ammo
02.2023 - 04.2024
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shipping Associate
Grind Hard Ammo
06.2022 - 02.2023
- Packed and labeled boxes with maximum efficiency.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Assisted staff in shipping processes such as proper handling and storage.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Accounts Payable Clerk
Supreme Labor Source
12.2021 - 05.2022
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Maintained payable shared email inbox and digitized invoices for processing.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Registered transactions and data on accounting database to track history and safeguard information.
Lead Technician
Eyecare Plus
04.2021 - 12.2021
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
Front Desk Receptionist
One10 Beauty
06.2021 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Dance Teacher
Dance Academy Of Stuart
08.2010 - 06.2020
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Utilized different styles of teaching to accommodate students of all capabilities.
Front Desk Receptionist/Technician
Stuart Eye Institute
06.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Tasked in both clinical and administrative works in order to prepare patients for eye examinations
- Administrative jobs may include prepping correspondence, scheduling appointments, documenting case preliminary history, filing and maintaining records
Copy and Print Associate
Staples
01.2019 - 06.2019
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Engaged business customers by listening to their needs to drive sales of copy and print services.
- Assessed customer needs by communicating and delivering satisfactory experiences.
Experienced Sales Representative, Sales Associate
Jane's Dance, Boutique
06.2017 - 12.2018
- Excellent Team Building Skills
- Helping Customers with shoe fittings, and purchases needed for specific dance needs, work register, stock, open and close shop, and customer service
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Maintained records related to sales, returns and inventory availability
Education
Certification - Human Resources Management
Medcertify
RemoteBachelors of Applied Science - Visual Communications Concentrations/Digital Media
Indian River State College
05.2020
Associate of the Arts - Digital Media
Indian River State College
12.2018
License/Certification - Cosmetology
Indian River State College
06.2013
Skills
- Design Process
- Problem Solving
- Creative Thinking
- Mac and Pc Platforms
- Customer Service
- Team Builder
- Client Building
- Invoice Verification
- Batch Balances and Reports
- Outbound Calls
- Adobe and Microsoft Platforms
- Contract Administration
- Data Entry
- Supply Management
- Administrative Support
- Billing
- Inventory Control
- Workforce Management
- Staff Management
- Compliance Monitoring
- Bookkeeping
- Operations Management
- Staff Hiring
- Office Management
- Employee Supervision
- Policy Development
- Team Supervision
- Staff Training
- Scheduling
- Workflow Planning
- Data Retrieval Systems
- Customer Relations
- Performance Improvement
- Clear Oral/Written Communication
- Training and Coaching
- Administrative Oversight
- Database Administration
- Credit and Collections
- Office Administration
- Account Reconciliation
- Human Resources
- Policy Implementation
- Scheduling and Calendar Management
- Relationship Building
- Payroll and Budgeting
- Documentation and Control
Timeline
Office Manager
Grind Hard Ammo
02.2023 - 04.2024
Shipping Associate
Grind Hard Ammo
06.2022 - 02.2023
Accounts Payable Clerk
Supreme Labor Source
12.2021 - 05.2022
Front Desk Receptionist
One10 Beauty
06.2021 - 11.2021
Lead Technician
Eyecare Plus
04.2021 - 12.2021
Front Desk Receptionist/Technician
Stuart Eye Institute
06.2019 - 05.2020
Copy and Print Associate
Staples
01.2019 - 06.2019
Experienced Sales Representative, Sales Associate
Jane's Dance, Boutique
06.2017 - 12.2018
Dance Teacher
Dance Academy Of Stuart
08.2010 - 06.2020
Certification - Human Resources Management
Medcertify
Bachelors of Applied Science - Visual Communications Concentrations/Digital Media
Indian River State College
Associate of the Arts - Digital Media
Indian River State College
License/Certification - Cosmetology
Indian River State College