Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
26
26
years of professional experience
Work History
Home Health Aide
Grace of Hands
Harrisburg, PA
06.2022 - Current
Maintained confidentiality of patient information at all times as per HIPAA regulations.
Recorded daily notes about client conditions, treatments provided and progress made.
Instructed family members regarding proper home care techniques and infection control procedures.
Provided companionship and monitored health condition of clients.
Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Changed bed linens and maintained a clean living environment for the client's safety.
Assisted with personal care activities, such as bathing, dressing and grooming.
Engaged patients in recreational activities such as reading books or playing games.
Monitored vital signs such as temperature, pulse rate, blood pressure .
Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Reported any changes in the client's physical or emotional condition to supervisor immediately.
Participated in developing individualized care plans based on medical orders and assessments.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Prepared meals and snacks according to prescribed diets.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Recognized emergency situations and implemented appropriate procedures.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Maintained clean and well-organized environment for client happiness and safety.
Tracked and reported clients' progress based on observations and conversations.
Improved patient outlook and daily living through compassionate care.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Transported individuals to medical appointments and assisted with errands.
Delivered high level of assistance with cooking, meal preparation and shopping.
Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Parks and Recreation Worker
City of Harrisburg
Harrisburg, Pennsylvania
06.2016 - 07.2023
Collaborated with other departments to coordinate special events or projects.
Monitored playground areas to ensure that all participants adhered to safety rules while playing on equipment.
Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
Managed reservations for pavilions, shelters or other areas within assigned parks.
Assisted with set-up and tear down of equipment needed for recreational programs hosted in parks.
Provided customer service assistance when necessary; addressed complaints concerning park operations promptly.
Provided oversight of the parks to ensure safety regulations were being followed.
Assisted with planning and implementing recreational activities for youth in the park.
Coordinated with other departments to provide a variety of services including food concessions, security personnel, lifeguards and first aid staff.
Conducted park tours for visitors and answered questions about the park's history, facilities, and local attractions.
Helped participants enjoy activities while ensuring adherence to protocol.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Planned, organized, facilitated and promoted diverse recreational programs.
Claims Adjuster
Delta Dental Insurance Company
Mechanicsburg , Pennsylvania
08.2004 - 12.2016
Organized files into logical categories; maintained complete records according to established procedures.
Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
Determined reserves for each claim based on estimated costs of settlement or defense.
Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
Reviewed medical records, police reports and other documents related to claim investigations.
Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
Maintained accurate documentation of all claim activity within designated system.
Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Completed required investigations on referred files within established timeframes.
Communicated with personnel and legal counsel on claims involving litigation.
Utilized claim handling software to document and manage claim files efficiently.
Investigated questionable claims to determine payment authorization.
Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
Explained premiums owed to policyholders, agents and underwriters.
Calculated and authorized payment of claims within designated authority level.
Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
Production Operator
Ames True Temper
Camp Hill, Pennsylvania
02.1999 - 08.2004
Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
Assisted in troubleshooting mechanical problems encountered during production runs.
Maintained accurate logs and records of production output, quality control tests, and other related activities.
Collaborated with team members to increase efficiency and productivity on the production line.
Ensured that all products met established quality standards before packaging them for shipment.
Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.
Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
Performed regular inspections of production machinery to ensure optimal performance.
Inspected finished goods for defects prior to packaging or shipping out to customers.
Complied with all relevant health and safety regulations while performing job duties.
Moved items between machines, conveyors and transport equipment to meet production needs.
Sorted and packaged products to prepare for processing or shipment.
Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
Boxed, labeled and moved items to keep production lines moving swiftly.
Used daily system logs to document production information, discussing issues with management.
Custodian/General Laborer
Jess&James LLC
Harrisburg , Pa
11.2023 - Current
Paid attention to detail while completing assignments.
Skilled at working independently and collaboratively in a team environment.
Gained strong leadership skills by managing projects from start to finish.