Christina Rathbun

Department Manager

3gMcD

03.2012 - Current

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Implemented quality control measures that resulted in improved products or services within the department offerings.
Increased productivity by identifying bottlenecks and implementing targeted solutions.
Increased customer satisfaction with proactive issue resolution strategies.
Enhanced team productivity by implementing streamlined workflow processes.
Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
Championed customer-first approach, significantly enhancing customer experience and loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Set aggressive targets for employees to drive company success and strengthen motivation.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Took classes to increase management and teamwork capabilities