Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
AWARDS AND HONORS
Timeline
Generic

Christina Raygor

Winter Springs

Summary

Dynamic professional with a proven track record in customer service and sales, adept at fostering strong customer relationships and identifying client needs. Exceptional communication and interpersonal skills drive the delivery of superior service, ensuring a positive experience for every customer. Committed to achieving results through a customer-centric approach, consistently contributing to team success and organizational goals. Passionate about leveraging expertise to enhance customer satisfaction and loyalty in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Support Specialist

Simply IOA
04.2023 - 10.2025
  • Meets all performance requirements regarding production, quality, and service.
  • Delivers outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests.
  • Provides positive contribution to Personal Lines Teams, demonstrating a strong work ethic, positive attitude, and willingness to assist others.
  • Answer questions, provide support or triage incoming calls.
  • Tasked with processing cancellations, reinstatements, payment processing, and administrative endorsement requests (in situations where no license is required).
  • Works effectively with personal lines teams, seeking input and developing win-win solutions to any claims related process, service, quality, or productivity issues; this includes identifying and understanding insurance related forms of communication.
  • Maintains frequent and transparent communication regarding individual performance and activities with supervisor, and seeks, accepts, and implements performance coaching
  • Managed over 25 customer calls daily, on average

Customer Service Representative

Seminole County Tax Collector
03.2021 - 04.2023
  • Resolved customer inquiries efficiently, ensuring high satisfaction and repeat business.
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong document knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.

Lead Teller

Wells Fargo Bank N.A.
06.2015 - 03.2021
  • Supervised daily operations of teller line, ensuring compliance with policies and procedures.
  • Trained and mentored team members on customer service excellence and operational efficiency.
  • Managed cash handling processes, reducing discrepancies through effective monitoring and training.
  • Implemented process improvements that enhanced transaction speed and accuracy for customers.
  • Coordinated with management to develop strategies for achieving branch performance goals.
  • Oversaw scheduling and staffing of teller line, optimizing resource allocation for peak times.
  • Conducted audits of transactions to ensure adherence to financial regulations and internal controls.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Developed rapport with clientele by delivering personalized services that addressed specific financial needs.

Teller

Wells Fargo Bank N.A.
02.2013 - 06.2015
  • Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
  • Educated clients on bank products and services, enhancing customer satisfaction and retention.
  • Managed cash drawer, reconciling discrepancies to maintain accuracy in daily operations.
  • Collaborated with team members to achieve branch performance goals and service excellence.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on online banking and mobile banking applications.
  • Cross-sold credit cards, loans and other bank products.

Education

High School Diploma -

Maynard Evans High School
Orlando, FL
01-1998

Skills

  • Client relationship management
  • Consistent reliability
  • Customer relationship management
  • Operational procedures management
  • Cash management
  • Effective complaint resolution
  • Proficient in Microsoft Office
  • Client account management
  • Analytical problem-solving
  • Effective time management
  • Detail-oriented
  • Effective multitasking

Accomplishments

  • Supervised team of 10 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

Notary Public of Florida

AWARDS AND HONORS

Customer Service Award

Timeline

Sales Support Specialist

Simply IOA
04.2023 - 10.2025

Customer Service Representative

Seminole County Tax Collector
03.2021 - 04.2023

Lead Teller

Wells Fargo Bank N.A.
06.2015 - 03.2021

Teller

Wells Fargo Bank N.A.
02.2013 - 06.2015

High School Diploma -

Maynard Evans High School

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