Christina Rebello
Salida,CA
Summary
Dynamic professional with a proven track record at G3 Enterprises, adept in project management and relationship building. Excelled in enhancing client satisfaction and operational efficiency, managing multiple projects with a focus on high-quality outcomes and continuous improvement. Skilled in documentation management and fostering team collaboration, significantly contributing to organizational success.
Overview
11
11
years of professional experience
Work History
Associate Project Specialist
G3 Enterprises
06.2020 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Coordinated cross-functional teams to achieve project objectives and meet deadlines.
- Fostered culture of continuous improvement, encouraging team feedback and implementing suggestions.
Account Manager
G3 Enterprises
07.2016 - 06.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service Coordinator
G3 Enterprises
08.2015 - 07.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Consumer Services Rep
Gallo
06.2013 - 08.2015
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contacted and helped find solutions for customers with any issues.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
Education
Bachelor of Arts - Hospitality Management
Redding University
Skills
- Documentation Management
- Scope Definition
- Project Management
- Work Planning and Prioritization
- Relationship Building
- Detail Oriented
- Customer Relationship Management
- Multitasking
- Team Collaboration
- Asana software
Timeline
Associate Project Specialist
G3 Enterprises
06.2020 - Current
Account Manager
G3 Enterprises
07.2016 - 06.2020
Customer Service Coordinator
G3 Enterprises
08.2015 - 07.2016
Consumer Services Rep
Gallo
06.2013 - 08.2015
Bachelor of Arts - Hospitality Management
Redding University
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