Summary
Developed exceptional customer service and multitasking abilities within high-paced dining environment, looking to transition into new field. Known for effective communication and maintaining high standard of service under pressure. Seeking to leverage these transferrable skills to contribute positively in different professional setting.
Overview
18
18
years of professional experience
Work History
Professional Cleaner
Self-employed
03.2016 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maximized cleaning efficiency by using advanced equipment such as carpet extractors, floor buffers, and pressure washers to achieve impressive results.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Professional Server
Logan's Roadhouse Grill
11.2013 - 02.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated knowledge of menu items and ingredients, assisting guests in making informed decisions about their meal choices.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Professional Server
Ruby Tuesday
04.2011 - 11.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously, ensuring prompt service and satisfied customers.
- Contributed to successful teamwork dynamics by covering shifts when necessary or assisting coworkers with tasks during busy periods.
- Trained new servers on restaurant protocols, contributing to a cohesive team environment.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Administrative Assistant
Habitat for Humanity
06.2007 - 04.2009
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings and coordinating travel arrangements.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Certificate - Human Resources Development
12-2024
- Professional Development: Career Pathways
Certificate - Hospitality
10-2024
- Professional Development: Guest Services Gold Training
Certificate - Human Resources Development
09-2024
- Professional Development: Career Pathways
Certificate - Ethics And Character
09-2024
Certificate - Hospitality
08-2024
- Professional Development: Hospitality Operations
Certificate - Human Resources Development
08-2024
- Professional Development: Career Readiness
Certificate - Hospitality
08-2024
- Professional Development: Certified Guestroom Attendant
Certificate - Fundamentals of Sewing
08-2023
High School Diploma -
06-1998
Skills
- Exceptional customer service
- Inventory management
- Hospitality service expertise
- Guest relations management
- Ordering procedures
- Multitasking and organization
- Shift management
- Team member support
Timeline
Professional Cleaner - Self-employed
03.2016 - Current
Professional Server - Logan's Roadhouse Grill
11.2013 - 02.2015
Professional Server - Ruby Tuesday
04.2011 - 11.2013
Administrative Assistant - Habitat for Humanity
06.2007 - 04.2009
Wake Technical Community College - Certificate, Human Resources Development
Wake Technical Community College - Certificate, Hospitality
Wake Technical Community College - Certificate, Human Resources Development
Wake Technical Community College - Certificate, Ethics And Character
Wake Technical Community College - Certificate, Hospitality
Wake Technical Community College - Certificate, Human Resources Development
American Hotel Lodging Association - Certificate, Hospitality
Wake Technical Community College - Certificate, Fundamentals of Sewing
Wilkes Community College - High School Diploma,
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