Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christina Reichhart

Poinciana,FL

Summary

Professional with 10+ years of customer service expertise in healthcare and hospitality call centers. Proven ability to handle high call volumes, and ensure exceptional caller satisfaction. Blend of healthcare insights and hospitality finesse for delivering top-tier service in dynamic environments.

Overview

6
6
years of professional experience

Work History

Waitress (Part-time)

Universal Orlando City Walk
11.2022 - Current
  • Experienced waitress skilled in providing exceptional dining service within the dynamic setting of City Walk
  • Proficient in delivering attentive and accurate order-taking, ensuring timely meal delivery to diverse patrons
  • Adept at maintaining high service standards, fostering a welcoming atmosphere, and contributing to the reputation for excellence at City Walk.

Consumer Access Specialist

AdventHealth Orlando
10.2021 - 11.2022
  • Ensured patients were appropriately financially cleared for all appointments
  • Identifies customer service issues and resolves or initiates necessary follow-up
  • Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required
  • Maintained a working knowledge of ICD-9 (ICD-10) and CPT codes
  • Calculates patients' co-pays, deductibles, and co-insurance.

Patient Care Technician

Advent Health
08.2021 - 10.2021
  • Assists in the delivery of patient care as a team member by performing patient care tasks under the direction of a registered nurse
  • Performs properly and legibly documents and reports all procedures in accordance with department policy
  • Participates in obtaining a nursing history
  • Reports abnormalities to RN.

Remote Bilingual Customer Service Representative (Part-Time)

VRI
07.2021 - 11.2022
  • Assist clients with installation of VRI devices
  • Interact with external and internal customers in a professional, helpful and courteous manner
  • Process new client referrals and enter client information into VRI databases
  • Call clients to verify referral information and explain services being offered by referring agency
  • Manage incoming phone calls by responding to request and assisting with inquiries
  • Researching client history and using best practices to enroll/retain potential clients
  • Work with management to build and grow a sales-oriented culture.

Veterinary Technician

Vetco
08.2018 - 01.2019
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.

Education

Bachelor of Arts -

Full Sail University
Orlando, FL
07.2025

Skills

  • Customer service
  • Communication skills
  • Guest services
  • Bilingual
  • Documentation review
  • Computer literacy
  • Microsoft excel
  • Customer Service
  • Order Management
  • Cash Handling
  • Team Collaboration
  • Guest Relations

Languages

Spanish
Native or Bilingual
cr

Timeline

Waitress (Part-time)

Universal Orlando City Walk
11.2022 - Current

Consumer Access Specialist

AdventHealth Orlando
10.2021 - 11.2022

Patient Care Technician

Advent Health
08.2021 - 10.2021

Remote Bilingual Customer Service Representative (Part-Time)

VRI
07.2021 - 11.2022

Veterinary Technician

Vetco
08.2018 - 01.2019

Bachelor of Arts -

Full Sail University

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Christina Reichhart