Christina Reyes-Lawler
Associate, Banking Operations
ELPASO,TX
Summary
Results-driven financial services professional with 4+ years of experience supporting Charles Schwab operations through complex research, escalation resolution, money movement processing, and client service support. Proven ability to investigate and resolve operational issues, manage competing priorities, and partner effectively with internal business groups, and clients to deliver timely, accurate solutions. Recognized for exceptional attention to detail, sound risk judgment, collaborative problem-solving, and a commitment to delivering a best-in-class client experience while building trusted business relationships.
Overview
16
16
years of professional experience
Work History
Associate, Banking Operations
Charles Schwab
11.2021 - Current
- Process and support complex money movement transactions, including deposits, disbursements, wires, ACH transactions, and internal transfers while ensuring compliance with firm policies and risk management standards.
- Research and resolve account discrepancies, transactional exceptions, registration issues, and client service concerns through detailed analysis and utilization of Schwab systems and resources.
- Investigate escalated operational issues, partner with internal departments and branch teams, and drive timely, accurate resolutions from intake through completion.
- Identify high-risk transactions and situations requiring escalation, exercising sound judgment to protect client assets and maintain regulatory compliance.
- Build strong partnerships with branch representatives, advisors, and internal business groups by providing operational guidance and support on complex service requests.
- Utilize MAVRO, Client Central, MyQ, VMware/RPS, OnBase Unity Client, DISCO, BlueZone, Microsoft Office Suite, Windows OS and other Schwab resources to manage workflow, conduct research, and support issue resolution.
- Manage competing priorities in a high-volume environment while maintaining a strong commitment to service, accuracy, and operational excellence.
- Educate internal partners on Schwab policies, procedures, and money movement solutions to improve efficiency and client outcomes.
- Train and mentor new team members on Schwab systems, operational processes, compliance requirements, and best practices.
- Identify recurring trends and workflow challenges, contributing process improvement recommendations that enhance service quality and operational effectiveness.
Administrative Assistant
American Licensing Services
11.2016 - 06.2019
- Processed vehicle title and registration documentation while ensuring compliance with California DMV regulations.
- Researched and resolved title discrepancies and documentation errors to facilitate timely vehicle registration processing.
- Maintained detailed records and monitored outstanding title work, ensuring accuracy and timely completion.
- Coordinated client communications, scheduling, bookkeeping, invoicing, and administrative support functions.
- Collaborated with internal stakeholders to streamline dealer licensing and registration workflows.
Pharmacy Technician
Walgreens Pharmacy
01.2011 - 09.2016
- Processed prescription orders and medication distribution while maintaining strict compliance with regulatory and privacy requirements.
- Resolved insurance billing issues and prior authorization requests to support timely patient service.
- Assisted patients with medication-related inquiries while maintaining confidentiality and professionalism.
- Managed inventory, medication ordering, and pharmacy records in a fast-paced healthcare environment.
- Developed strong attention to detail, problem-solving, and client service skills while balancing multiple priorities.
Education
High School Diploma -
Grace Christian High School
San Diego, CA05-2003
Skills
- Escalation Resolution
- Complex Research & Problem Solving
- Client Service Excellence
- Workflow & Queue Management
- Cross-Functional Collaboration
- Relationship Building
- Time Management & Prioritization
- Process Improvement
- Regulatory Compliance
- Client Education & Communication
- Attention to Detail
- Mentorship & Training
Timeline
Associate, Banking Operations
Charles Schwab
11.2021 - Current
Administrative Assistant
American Licensing Services
11.2016 - 06.2019
Pharmacy Technician
Walgreens Pharmacy
01.2011 - 09.2016
High School Diploma -
Grace Christian High School