Summary
Overview
Work History
Education
Skills
Timeline
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Christina Reynolds

Anna,Texas

Summary

Detail-oriented professional with over 13 years of customer service experience. Extremely customer-oriented with excellent problem-solving skills. A willingness and ability to learn new systems and skills. Able to plan, organize, and effectively communicate with others. Known for reliability, dedication and always maintaining a positive work ethic.

Overview

12
12
years of professional experience

Work History

Health Concierge

Aetna, a CVS Health
06.2022 - Current
  • Filed appeals on behalf of customers, when necessary, after denial of a claim due to insufficient evidence.
  • Conducted research into medical terminology related to healthcare claims processing activities.
  • Provided quality customer service to assigned, insured members throughout claims process to deliver timely service to customers.
  • Answered incoming calls regarding member benefits and services.
  • Researched complex issues related to accounts or services provided by the organization.
  • Delivered quality service by assessing, advising, and assisting members.
  • Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
  • Communicated regularly with physicians' offices regarding status updates on pending claims or reimbursements.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information.

Optometric Assistant

Texas State Optical
Lewisville, TX
06.2016 - 01.2018
  • Administered visual field testing which included visual acuity tests, glaucoma screening, ocular photography, optical coherence tomography and pre-exam data collection and communicated findings to doctor.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
  • Conducted patient interviews to gather health history and information about current medical issues.
  • Communicated with patients by phone and via written correspondence.
  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

Assistant Manager and Sales

At The Beach Tanning
Rancho Santa Margarita, CA
03.2013 - 10.2013
  • Collaborated with Regional Sales Managers to make strategic sales decisions. Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Assisted team and other stores with sales-processing tasks to meet daily sales goals including working at other locations that needed help meeting those goals and increasing sales by 20%.
  • Helped customers find specific products, answered questions and offered product advice.
  • Developed relationships with clients and potential clients to improve business growth.
  • Supervised and implemented collection of account orders within territory, working closely with operations team to timely ship open orders.

Education

Some College (No Degree) - Criminology

Collin College
Plano, TX

Skills

  • Problem Anticipation and Resolution
  • Critical Thinking
  • Patient Relations
  • Appointment Scheduling
  • Decision Making
  • Time Management
  • Clear Communication
  • Willingness to Learn
  • Relationship Building
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset

Timeline

Health Concierge

Aetna, a CVS Health
06.2022 - Current

Optometric Assistant

Texas State Optical
06.2016 - 01.2018

Assistant Manager and Sales

At The Beach Tanning
03.2013 - 10.2013

Some College (No Degree) - Criminology

Collin College

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Christina Reynolds