Christina Rice
Maryland Heights,MO
Summary
Self-motivated Senior Administrative Associate with deliberation in providing organization to chaotic workloads. Fast-paced organizer of strategic data known for effortless coordination of back-end specifics to help high-level operations run as smoothly as possible. Exceptional written and verbal communicator known for concise language and thoughtful conveyance of information between proper channels.
Overview
17
17
years of professional experience
Work History
Senior Administrative Assistant
American Staffing LLC
Maryland Heights, MO
11.2013 - Current
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Coordinated trainings for new team members, overseeing onboarding details.
- Acquired proper equipment, refreshments and supplies for meetings.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
On-Call Service Representative
American Staffing LLC
Maryland Heights MO
07.2017 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Manager of Operations
Papa Johns
Various Locations In Missouri
10.2006 - 01.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
GED -
Parkway Adult Education
Creve Coeur, MO05.2023
No Degree -
Pattonville High School
Maryland Heights MO05.2008
Skills
- Employee Training
- Data Entry Documentation
- Excel Spreadsheets
- Report Analysis
- Back Office Operations
- Document Retrieval
- Mail Management
- Customer Service
- Sales Plan Implementation
- Cash Deposit Preparation
- Statistical Data Gathering
- Information Security
- Project Schedule Coordination
- Microsoft Office
- Data Collection
- Strategic Planning
- Self Starter
- Report Development
- Office Management
- Supervising Staff
- Critical Thinking
- Time Management
- Labor Control
- Executive Calendars
- Set Appointments
- Multi-Line Telephone Systems
- Phone Call Answering
- Workflow Planning
- Document and File Management
- Typing Proficiency
- Database Administration
- Administrative Management
- Employee Communications
- Customer Relations
- Grammar
- Prioritization
Timeline
On-Call Service Representative
American Staffing LLC
07.2017 - 08.2023
Senior Administrative Assistant
American Staffing LLC
11.2013 - Current
Manager of Operations
Papa Johns
10.2006 - 01.2013
GED -
Parkway Adult Education
No Degree -
Pattonville High School