Christina Rich
Louisville,KY
Summary
Personable and dedicated Customer Service Representative with extensive experience in Mortgage industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Post Closing Manager / Appraisal Manager
Mortgage Warehouse
Louisville, KY - Kentucky
09.2019 - 11.2022
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed contracts before signing them on behalf of the organization.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
Loan Review Specialist
Amerisave Mortgage
Louisville, KY
07.2019 - 09.2019
- Performed quality control checks to ensure compliance with applicable laws and regulations.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Collaborated effectively with various teams across the organization when needed.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Customer Service
Hilton Garden Inn Hotel
Louisville, KY
05.2016 - 06.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Loan Officer Assistant/ Processor/ Title Assistant
Discover Home Loans
Louisville, KY
11.2011 - 01.2016
- Checked value of customer collateral to hold as loan security.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
- Input data into loan origination system accurately and timely.
- Attended training sessions as needed in order to stay abreast of industry regulations and standards.
- Liaised between borrowers and realtors, title companies and loan company management.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
Skills
- Performance Management
- Workforce Management
- Financial Management
- Business Administration
References
References available upon request.
Timeline
Post Closing Manager / Appraisal Manager
Mortgage Warehouse
09.2019 - 11.2022
Loan Review Specialist
Amerisave Mortgage
07.2019 - 09.2019
Customer Service
Hilton Garden Inn Hotel
05.2016 - 06.2019
Loan Officer Assistant/ Processor/ Title Assistant
Discover Home Loans
11.2011 - 01.2016
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