To be able to provide the best patient/family care as a Registered Nurse for those in vulnerable medical situations and help them feel the sincere care they deserve. To utilize my nurturing demeanor as well as medical expertise as if each patient is one of my most precious loved ones.
Overview
31
31
years of professional experience
Work History
Management & Program Analyst supervisor GS13
Veterans Health Administration, VISN 9 Midsouth District
04.2023 - Current
Responsible for the supervision of a team of 15
5 Manpower Analysts and 10 Position Managers
Articulate work assignments, projects, problem areas, significant issues, and deadlines for completion to team members
Lead the team in identifying, distributing, and balancing workload based on established workflow and skill levels
Adjust complete work assignments based on priorities and/or deadlines
Formulating and administering policies and procedures, leading or participating in task forces or special projects, and providing on-going advice relative to Network wide Human Resources management issues
Serve as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus-building activities among team members
Actively participates with service management, facility leadership and network leadership to lead various occupational studies relating to manpower activities that include management and oversight of the Monthly Position Inventory Report, validating the report against the needs and assists with making recommendations on where staffing resources should be allocated
Takes responsibility and initiative, sets and meets priorities, follows through on commitments, safeguards information, and organizes and uses time and resources to achieve desired results
Demonstrates accountability by performing work in a thorough and conscientious manner, ensuring that work products and services provided are accurate and complete
Follows through on commitments and accepts responsibility for one’s own actions
Follows relevant policies and procedures; knows when to ask for help; seeks guidance when necessary
Oversee 6 Veteran medical centers authorized positions and organizational structure needs
Provide new standard operating procedures for manpower/position processes
Create position standards for employees, update standards & evaluate each employee on those standards
Meet with all levels of leadership for resources to manage, improve & create strength, vacancies, position inventory reports/updates/cleanup
Provide training for staff & other sections related to Manpower
Represent the Network with the utmost professionalism and provide extraordinary service to our customer to ensure their needs are met in staffing, employee relations, labor relations, classification, compensation, benefits and any other HR related service
Management & Program Analyst GS12
Veterans’ Health Administration, VISN 9
07.2019 - 04.2023
Analysis and advisor to management on the evaluation of the effectiveness of government programs and operations or the productivity and efficiency of the management of Federal agencies or both
Knowledge of the substantive nature of agency programs and activities; agency missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency
Understanding of basic budgetary and financial management principles and techniques as they relate to long range planning of programs and objectives
Application of factfinding and investigative techniques; oral and written communications; and development of presentations and reports
Position management advisor
Create data for reports to include but not limited to vacancies, leave usage, turn-over rates, organizational structures, attestation, staffing methodology, organizational coding accuracy, service title validations, etc
For six facilities within the network
Directly report to Network Director any updates and/or changes
Back up supervisor
Division cleanup to major system
Technical review of positions for correct job codes, reports to, sub agency codes, security and to validate all actions are processed accordingly for updates/changes.
Human Resources Specialist GS12 (Recruitment/Placement/classification)
Lexington VA Medical Center-Leestown
12.2016 - 07.2019
Provide advice and support to managers, supervisors on recruitment and placement matters for VA Services
Identify appropriate qualification standards to be applied, familiar with veteran’s preferences and military related qualifications and apply accordingly, validate and implement correct hiring authority, and create position announcements and assessments
Utilize proper paperwork/forms for recruitment
Evaluate candidate eligibility
Verify all documents for application process
Develop credit plans for job analysis’, review and validate position descriptions and functional statements for classification process, review organization charts for hierarchy, develop KSA’s and competencies, build assessments, prepare announcements and Delegating Examining Unit packets
Prepare certificates of referrals, issue notice of results (NOR’s), referral letters, disposition letters, cancellations letters, etc., verify veteran status, maintain records
USAS leader & superuser
Provided appropriate training for 2017 update and phases
Code appropriate forms according to hiring process using HR Smart
Process a wide range of salaries for Title 38, Hybrid and Title V
Differentiate and process Title V, Title 38 & Hybrid announcements and appointments to include but not limited to; change to lower grade, promotions, reassignments, details, transfers, terminations, conversions, change of schedules, etc
Serves as Technical advisor with Professional Standard Boarding for Hybrid positions
Knowledge and implementation and Lead of TCF program
Read and interpret multiple regulations related to Staffing, Classification & Employee/Labor Relations
Serve as a technical advisor in mediation hearings for grievances and/or complaints
Instruct and counsel applicants of application process
Provide necessary documents for FOIA requests
Assist, guide and train ER/LR staff with actions, corrections and arbitrations to include guidance on appropriate GPPA procedures
Research complaints and grievances for resolutions within current services
Provide guidance on proper disciplinary actions
Try to resolve issues prior to escalating
Create necessary forms for such actions
Customer Service
Knowledge and implementation of the VA policies, OPM guidelines and NAGE and NNU contract
Knowledge and use of multiple automated systems to include but not limited to VISTA, USAStaffing, Selection Manager, HR Smart, WebHR, EOPF, OPM, DCPS (only staffer with access), FSC etc
Communicate both written and orally adequately to a variety of individuals (of all grades & backgrounds)
Created SOP for new HR Smart system for approval with collaboration from staff
Serve as acting supervisor for HR at GS-13 level to include providing tasks, monitoring workload, staffing schedules, initiate guidelines and changes; approving time and leave, work directly with HR Chief to provide necessary updates; represent HR in meetings with Directors and upper management and provide recommendations
Serves as the classification liaison to the Network (VISN) by providing the necessary guidelines to services
Provide updates to position descriptions, review organizational charts, assign local numbers to functional statements for tracking purposes
Assist employees with desk audits, and appeals for positions, upgrades and change in job duties for clarity and completeness
Provide assistance to managers, supervisors and directors at all levels on writing and validating positions at all grade levels including supervisory
Guidance with classification standards at local and national level including the factors, percentages & points
Writing position descriptions/functional statements for updates and new positions with managers
Evaluating grades, titles, occupational series, FLSA, and points for accuracy in classification
Tracking Expert in job code analysis and position functions, assignment codes, etc
Initiate and process corrections and cancellations for benefit staff as the SME
Provide benefits information to staff & employees to include leave, FEHB, LWOP
Liaison between FSC (Finance) and employees with pay issues
Serve as Position Manager (1 of 2 at facility)
Update all positions, run reports for inaccuracies, provide training for necessary actions needed, update all active/inactive positions, work with VISN on scrub for HR Smart updates, monitor overage and PTI data
Review and validate, DTP positions, telework, budget, etc
For positions
Serves as a technical reviewer for all actions entered for accuracy to include benefits, staffing & coding functions
Run reports for any discrepancies and provide research/data for corrections
Run reports and remedy tickets for proper actions and correct any pay issues necessary
Provides updates and guidance to HRO and upper management on process, issues and data for HR staffing functions
Create/update current operation procedures (SOP), review & provide input for current policies
Service on the workforce development team
Conduct salary survey data for upgrading special pay scales
Provides input on organizational structure to improve current staffing needs.
Human Resources Specialist GS11 (Recruitment/Placement)
Lexington VA Medical Center-Leestown
12.2015 - 12.2016
Provide advice and support to managers, supervisors on recruitment and placement matters for VA Services
Identify appropriate qualification standards to be applied, familiar with veteran’s preferences and military related qualifications and apply accordingly, validate and implement correct hiring authority, and create position announcements and assessments
Utilize proper paperwork/forms for recruitment
Evaluate candidate eligibility
Verify all documents for application process
Develop credit plans for job analysis’, review and validate position descriptions and functional statements for classification process, review organization charts for hierarchy, develop KSA’s and competencies, build assessments, prepare announcements and Delegating Examining Unit packets
Prepare certificates of referrals, issue notice of results (NOR’s), referral letters, disposition letters, cancellations letters, etc., verify veteran status, maintain records
USAS leader & superuser
Provided appropriate training for 2017 update and phases
Code appropriate forms according to hiring process using HR Smart
Process a wide range of salaries for Title 38, Hybrid and Title V
Differentiate and process Title V, Title 38 & Hybrid announcements and appointments to include but not limited to; change to lower grade, promotions, reassignments, details, transfers, terminations, conversions, change of schedules, etc
Serves as Technical advisor with Professional Standard Boarding for Hybrid positions
Knowledge and implementation and Lead of TCF program
Read and interpret multiple regulations related to Staffing, Classification & Employee/Labor Relations
Serve as a technical advisor in mediation hearings for grievances and/or complaints
Instruct and counsel applicants of application process
Provide necessary documents for FOIA requests
Assist, guide and train ER/LR staff with actions, corrections and arbitrations to include guidance on appropriate GPPA procedures
Research complaints and grievances for resolutions within current services
Provide guidance on proper disciplinary actions
Try to resolve issues prior to escalating
Create necessary forms for such actions
Customer Service
Knowledge and implementation of the VA policies, OPM guidelines and NAGE and NNU contract
Knowledge and use of multiple automated systems to include but not limited to VISTA, USAStaffing, Selection Manager, HR Smart, WebHR, EOPF, OPM, DCPS (only staffer with access), FSC etc
Communicate both written and orally adequately to a variety of individuals (of all grades & backgrounds)
Created SOP for new HR Smart system for approval with collaboration from staff
Serve as acting supervisor for HR at GS-13 level to include providing tasks, monitoring workload, staffing schedules, initiate guidelines and changes; approving time and leave, work directly with HR Chief to provide necessary updates; represent HR in meetings with Directors and upper management and provide recommendations
Serves as the classification liaison to the Network (VISN) by providing the necessary guidelines to services
Provide updates to position descriptions, review organizational charts, assign local numbers to functional statements for tracking purposes
Assist employees with desk audits, and appeals for positions, upgrades and change in job duties for clarity and completeness
Provide assistance to managers, supervisors and directors at all levels on writing and validating positions at all grade levels including supervisory
Guidance with classification standards at local and national level including the factors, percentages & points
Writing position descriptions/functional statements for updates and new positions with managers
Evaluating grades, titles, occupational series, FLSA, and points for accuracy in classification
Tracking Expert in job code analysis and position functions, assignment codes, etc
Initiate and process corrections and cancellations for benefit staff as the SME
Provide benefits information to staff & employees to include leave, FEHB, LWOP
Liaison between FSC (Finance) and employees with pay issues
Serve as Position Manager (1 of 2 at facility)
Update all positions, run reports for inaccuracies, provide training for necessary actions needed, update all active/inactive positions, work with VISN on scrub for HR Smart updates, monitor overage and PTI data
Review and validate, DTP positions, telework, budget, etc
For positions
Serves as a technical reviewer for all actions entered for accuracy to include benefits, staffing & coding functions
Run reports for any discrepancies and provide research/data for corrections
Run reports and remedy tickets for proper actions and correct any pay issues necessary
Provides updates and guidance to HRO and upper management on process, issues and data for HR staffing functions
Create/update current operation procedures (SOP), review & provide input for current policies
Service on the workforce development team
Conduct salary survey data for upgrading special pay scales
Provides input on organizational structure to improve current staffing needs.
42A Human Resources Specialist GS11 Equivalent
Kentucky Army National Guard/KYMEDDET-Part-time Military
06.2013 - 12.2016
Part-time military duty: prepare and process recommendation for awards and decorations
Responsible for correspondence
Prepare/process requests for transfers
Maintain enlisted/officer personnel records (medical, evaluations, promotions)
Verify and process SLGV/DD93(insurance), input data into IPERMS
Make sure all medical documents are organized and validated for regular inspections
Maintain emergency notification data
Assist with pay
Update PHA roster
Input care bill information (lab)
Assist with S1-NCOIC duties
Security clearance verification/update
JPAS access for issuing security clearances and background checks
Validating CAC’s
Provide reports for expiring security clearances, communicate with higher level individuals for special Authority
Assist with supply duties
Research and provide awards documentation to issue military awards
Brief and assist Commander and 1SG with drill activities
Provide guidance and direction to other soldiers
Review PQR
Filing/clerical duties
Payroll, awards/ribbons, in charge of Body Composition Program, And all other administrative duties required.
Pre deployment physicals to include vital signs, hearing and eye exams, vaccines and phlebotomy.
Human Resources Specialist GS09
Kentucky Army National Guard-Full-time Technician
08.2010 - 12.2015
Provide advice and support to managers, supervisors and the HRO on recruitment and placement matters for Army/ Air technician and Air AGR positions
Identify appropriate qualification standards to be applied, validate hire authority, and develop position announcements and assessments
Evaluate candidate eligibility for all positions
Plans and administers the merit promotion and recruitment/placement program
Refers qualified candidates for selection consideration
Ensures required selection documentation and information is correct
Notifies candidates of application results
Interprets and applies Federal and State pay setting tools such as highest previous rate rule and recruiting and retention incentives
Analyzes technician and payroll information to identify and resolve pay –setting errors or discrepancies
Accumulates and analyzes statistic for turnover rates, quit rates, promotions, minority hire rates, hiring lag time, etc
Conducts orientation for new hires on staffing duties
Review/update technician records, verify personnel data
Read, interpret and update TPR/procedures/regulations
Create necessary forms
Process all nature of actions (to include, promotions, new hire, temps, conversions, separations, reassignments, change to lower grades, corrections, etc)
Approve/disapprove/track and maintain compatibility program and interview boards
Determine permanent change of station eligibility
Manage online interview training
Verify priority placement
Approve military orders for Air Guard
Develop, coordinate and maintain state plans/guides
Educate Commanders, managers, and supervisors on various programs
Provide necessary guidance to management for disciplinary/adverse actions
Knowledge of Unit manning documents to verify and validate positions and authorizations for hire
Reviewing position descriptions for classification using OPM standards and guidelines to apply responsibilities and duties to appropriate grades for recruitment and position management
Received Classification training for non-classifiers due to staffing position
Find suitable adjustments and or accommodations for necessary reassignments
Organize all documents and keep accurate records of daily actions
Train incoming employees of HR Staffing functions
All other duties as necessary.
92Y Supply Logistics Specialist GS09 Equivalent
Kentucky Army National Guard/Aviation-Part-time
06.2008 - 06.2013
Part time military duty: Receives, inspects, inventories, loads, unloads, and segregates, stores, issues, delivers and turns-in organization and installation supplies and equipment
Order/Issue/Receive all CIF/OCIE
Operates unit level computer
Prepares all unit/organizational supply documents (including but not limited to DA 3161, DA 2062)
Maintains automated supply system for accounting of organizational and installation supplies and equipment
Issues and receives small arms
Secures and controls weapons and ammunition in security areas
Schedules and performs preventive and organizational maintenance on weapons
Inspects completed work for accuracy and compliance with established procedures
Coordinates supply activities
Reviews and annotates changes to unit material condition status report
Post transactions to organizational and installation property books and supporting transaction files
Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items
Acting Squad leader, conduct training to unit.
Supervisor
CHFS/Public Health/Vital Statistics
01.2008 - 07.2010
Direct supervision of 10 employees (5 Merritt, 3 temporaries, 2 contracts) of different sub-units pertaining to foreign birth adoption, delayed/established birth, new birth, marriage/divorce, death and back up to adoptions and court orders, & customer service
Reviewing and creating documents/certificates for approval per Kentucky statutes, evaluations, addressing personnel actions, employee production, attendance and work habits that affect this section, time & attendance, approving scheduling, hiring/dismissal of employees (interview panel), customer service, monthly statistical reports, processing applications for certificates, certificate corrections, informing employees of corrections/updates/changes, research & knowledge of Kentucky statutes/regulations, as well as other states, scheduling events/training for employee requirements, safety officer, create & update documents/letters/forms, knowledge of state Registrar’s duties, problem solving, meet with higher level personnel for regular meetings, back-up section supervisor and any other supervisory duties required.
Monitor Tech/Unit Clerk
Frankfort Regional Medical Center
07.2004 - 01.2008
Monitoring 10 ICU telemetry beds, 9 Step-down beds, 12 floor beds for acute and chronic patients monitoring vitals of ICU patients, notifying RN of any abnormal telemetry rhythms, lead MT/UC, entering physician orders into the computer system, maintaining health and medical documents in patient charts, scheduling procedures, scheduling tests/procedures (US, MRI, CT, EEG, Bone scans, etc.), interpreting rhythm strips, patient/family care, admitting/discharging patients including bed assignments, payroll, ordering supplies, new-hire training (including EMT’s for EKG interpretation), scheduling follow-up appointments and any outpatient care upon discharge, phlebotomy, transferring of patients to other facilities, preparing charts, completing transfer/death forms, leadership, administrative work, upgrading healthcare documents/protocols, healthcare research (including insurance documentation), Insurance pre-certification, completing death provisional, scheduling/participating in events (healthcare fair & competencies) for staff, and any other duties required
Rotated to other departments as Nurse Tech when needed in ED, OB,Med/Surge to include patient care; routine vitals, assisting in moving of patients, entered orders, finger sticks, input/output and all other UAP duties as needed.
Clinical Assistant
East Side Family Medicine, PSC
09.2003 - 07.2004
Variety of age patient care. Phlebotomy, vital signs, physician orders, lab testing, patient care, administering injections, administering medication, EKG’s, hearing exams, patient assessment, assisting with sterile procedures (cysts, mole removals), knowledge of medical terminology, order interpretation, knowledge of physical disabilities, ability to position patients for exams in machine, and for treatment, ability to learn normal and abnormal results for routine procedures in order to report obvious abnormalities, ability to operate equipment to administer routine and standard diagnostic treatment and/or procedures, ability to perform standard maintenance on equipment including disassemble, clean, reassemble and calibrate in accordance to the appropriate guidelines, conduct physicals/immunizations, charting, scheduling appointments for US, MRI, CT, extensive blood tests, Mammography, GI, surgery, vision, and other specialties, prescription call-in, medication authorization, insurance approval/pre-certification, administrative work, maintaining accurate health & medical records of patients, ordering appropriate supplies, labeling/stocking supplies in appropriate storage area, and all other nursing duties within a private office.
Payments Posting
Liberty Billing, Inc.
08.2002 - 09.2003
Accounts receivable, posting medical payments, filing insurance/Medicare/Medicaid claims, back-up team leader/supervisor, financial deposits, filing UB92 & HCPC forms, correcting & processing of medical claims, communicating with insurance companies & state Medicaid along with physicians, research/update/knowledge of billing policies/procedures, coding, out-of-state insurance research (Medicare/Medicaid included), administrative work, creating documents, manage flow of work that is presented to staff via fax/e-mail/paper
Monitor call volume to ensure calls are answered timely, served as a resource person/trainer for staff, received incoming calls from members/providers regarding issues/benefits/claim resolution
Verified and made appropriate changes to eligibility records, identified/analyzed policy issues requiring resolutions regarding member services.
Clinical Assistant
Capital Family Physicians
10.2000 - 08.2002
Variety of age patient care. Phlebotomy, vital signs, physician orders, lab testing, patient care/health assessment (including those with disabilities adult & children), administering injections, OSHA & HIPPA compliant, member of OSHA committee, administering other medication, EKG’s, physicals/immunizations, assisting with minor procedures, patient assessment, charting, hospital admissions & testing, insurance prior authorization, research/verification/update & knowledge of insurance/Medicare & Medicaid policies/procedures, scheduling appointments to include specialty consultations, surgery, etc., customer service, prescription call-in, medication research & authorization, payroll, billing, patient advocacy, accounts receivable, interim lead clinical/supervisor, research & knowledge of medical regulations, maintaining accurate health & medical records of patients, research in epidemiology, all other nursing duties as required within a private office
Participated in team to initiate use of safe needles.
Medicaid Specialist
MedAssist
02.1997 - 01.1999
Out-of-state Medicaid billing, processing of all out-of-state Medicaid claims, take the data provided by the medical coders and use it to compile and submit claims to insurance companies and then subsequently bill patients, customer service, knowledge & research of Medicaid regulations for Kentucky & surrounding states, provider/member eligibility verification, trained new hire, corrected claims for reprocessing, knowledge/research of EOB’s/denial codes, ensured necessary documentation attached (timely filing, eligibility).
Provider specialist
Unisys
08.1995 - 02.1997
Liaison for medical providers to ensure appropriate billing of Kentucky Medicaid claims, corrected UB92 & HCPC forms for processing, ensured provider/member eligibility, customer service, knowledge & research of Kentucky statutes regarding Medicaid, created forms/documents/letters, monitored call volume to ensure calls answered in a timely manner, received incoming calls from members/providers regarding issues/benefits/claim resolution, verified and made appropriate changes to provider/member eligibility records, knowledge/research of EOB’s and denial codes.
INSURANCE ENROLLMENT Specialist
Health plan Services
08.1993 - 08.1995
Researched insurance policies, provided quotes, enrollment for individual/small business and state government policies, customer service, and all other duties required.
Education
Nursing -
Kentucky State University
Enrichment Diploma -
Western Hills High School
ADN -
BCTCS-Lawrenceburg Campus
12.2023
Advance Individual Training-Honor Grad 92Y -
Ft. Lee, VA
03.2010
EMT-B -
BCTCS-Lawrenceburg Campus
12.2009
Basic Combat Training -
Ft. Jackson, SC
04.2009
Skills
CNA
AIT-Honor Grad recipient
Student Leader-AIT
Basic Combat Training
CLS Certified
CPR/First Aid/AED/Disaster Relief Certified
MS Windows/Office/Works
Excel
Meditech
Kronos
Smart
KVETS
SuperMicar
Epic
Patient Charting
Medical Terminology
National Incident Management (FEMA)
Intro to ICS (Hospital/Healthcare-FEMA)
Principals of Emergency Management (FEMA)
Multiagency Coordination System (FEMA)
Care Transitions
Hazard Communication
Safety Training
COS Training
Quarterly Bonus Award Recipient
Abnormal Heart Rhythm Reading
Pacemaker Therapy
Leadership & Influence (FEMA)
Medical Reserve Corp Training
Ethics
Leaders Development
KY Citizen Foster Care Review Board Member-Anderson County
Voices Of Hope OD Response Team Member
Alzheimer’s Advocate
Drug Epidemic Memorial Wall First Lady Liaison KY
CASA Volunteer
Harm Reduction Narcan Trainer
References
Valerie Scott, 859-233-4511 x 3476
MSgt Laura Wilson, 502-607-1335
LTC Lloyd Jackson, 859-684-5669
Timeline
Management & Program Analyst supervisor GS13
Veterans Health Administration, VISN 9 Midsouth District
04.2023 - Current
Management & Program Analyst GS12
Veterans’ Health Administration, VISN 9
07.2019 - 04.2023
Human Resources Specialist GS12 (Recruitment/Placement/classification)
Lexington VA Medical Center-Leestown
12.2016 - 07.2019
Human Resources Specialist GS11 (Recruitment/Placement)
Lexington VA Medical Center-Leestown
12.2015 - 12.2016
42A Human Resources Specialist GS11 Equivalent
Kentucky Army National Guard/KYMEDDET-Part-time Military
Lead HR Specialist at Veterans Integrated Services Network (VISN) 17, VA Heart of Texas Health Care NetworkLead HR Specialist at Veterans Integrated Services Network (VISN) 17, VA Heart of Texas Health Care Network
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Critical Care Float Pool Registered Nurse at Frankfort Regional Medical CenterCritical Care Float Pool Registered Nurse at Frankfort Regional Medical Center