Christina Riedemann
Isanti,MN
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Energetic Dog Bather comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Team Member
Dairy Queen Grill & Chill
08.2023 - Current
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Dog Bather
Petsmart
03.2023 - 07.2023
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Administered external anal gland expression to prevent discomfort and infections in pets.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
Pizza Delivery Driver
Chanticlear Pizza
08.2021 - 02.2023
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Developed and maintained professional relations between customer, store personnel, and company.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
Client Service Representative
East Central Veterinarians In Mora And Cambridge, MN
10.2020 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash a drawer at a checkout station and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Team Member
Fleet Farm
07.2020 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Processed customer payments and bagged items to complete buying experience.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteer
Rum River BMX
01.2010 - 01.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Helped teach programs that taught all ages how to ride a bike on a race track and off a race track.
Education
No Degree - Art And Sign Language
Anoka-Ramsey Community College
Cambridge, MNHigh School Diploma -
Minnesota Connections Academy
Minneapolis, MN06.2021
Skills
- Client Relationships
- Animal Health Understanding
- Cleaning and Sanitizing Methods
- Animal Interaction
- Product Restocking
- Heavy Lifting
- Safety Precautions and Measures
- Problem Analysis
- Critical Thinking
- Wide Variety of Video Gaming Knowledge
- Animal Quarters Maintenance
- Product Restocking
- Heavy Lifting
- Safety Precautions and Measures
I enjoy playing Video Games on any and all systems, I love to be Outdoors, and I love all Animals.
I love playing video games whether it be on Nintendo, Playstation, Xbox, or my PC. I also enjoy hanging with my friends and playing Dungeons and Dragons in my spare time. When I'm not playing video games, I'm usually outside exploring, hiking, or fishing. I have always had a strong love for animals and love to be around them.
Timeline
Team Member
Dairy Queen Grill & Chill
08.2023 - Current
Dog Bather
Petsmart
03.2023 - 07.2023
Pizza Delivery Driver
Chanticlear Pizza
08.2021 - 02.2023
Client Service Representative
East Central Veterinarians In Mora And Cambridge, MN
10.2020 - 06.2021
Team Member
Fleet Farm
07.2020 - 09.2020
Volunteer
Rum River BMX
01.2010 - 01.2020
No Degree - Art And Sign Language
Anoka-Ramsey Community College
High School Diploma -
Minnesota Connections Academy
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