Christina Rigmaiden
Arlington
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Claims Representative
Santander Bank US
Dallas, TX
11.2021 - 06.2026
- Processed high-volume claims efficiently, ensuring compliance with regulatory standards.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Implemented system enhancements that increased accuracy in account processing tasks.
- Developed training materials to improve onboarding processes for new representatives.
- Collaborated with cross-functional teams to resolve complex customer inquiries and disputes.
Loss Recovery Representative
General Motors Financial
Arlington, TX
09.2017 - 11.2021
- Organized professional with expertise in managing resources and optimizing performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maximized productivity through effective time management and team collaboration.
- Achieved performance metrics by maintaining accuracy and professionalism in communications.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Mortgage Loan Processor
Nationwide Title Clearing
Dallas, TX
10.2018 - 07.2020
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Trained new team members on best practices for title processing and system usage, fostering a collaborative environment.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Maintained confidentiality and data integrity across all processed records.
- Processed and verified incoming title documents for accuracy and compliance with regulatory standards.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05-2012
Skills
- Critical thinking
- Data Analysis
- Documentation research
- Time Management & Productivity
- Collections & Account Recovery
- Microsoft Office
- Documentation & Compliance
ADDITIONAL INFORMATION
- Excellent written and verbal communication skills
- Proven ability to meet and exceed production goals
- Flexible and adaptable in fast-paced environments
Timeline
Claims Representative
Santander Bank US
11.2021 - 06.2026
Mortgage Loan Processor
Nationwide Title Clearing
10.2018 - 07.2020
Loss Recovery Representative
General Motors Financial
09.2017 - 11.2021
Bachelor of Science - Criminal Justice
University of North Texas