Christina Rivera
Houston,TX
Summary
Looking for a Remote Position were I can use my customer service skills and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Advance Diagnostic Center-Houston, TX
07.2022 - Current
- Responsibilities include implementing and improving the system for scheduling of surgeries, procedures, appointments and treatment.
- Creating orders sent through email and calling patients to schedule appointments
- Answering patient questions and directing them to appropriate department if needed.
- Checking email daily and distributing incoming emails to appropriate departments.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Remote Work
Dispatcher
Eastex Transportation-Houston, TX
09.2020 - 07.2022
- Dispatch drivers out of state or local.
- Called customers to negotiate rates.
- Filling and sorting invoices.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Paraprofessional
ALDINE INDEPENDENT SCHOOL DISTRICT-Houston, TX
09.2019 - 09.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Utilized technology in classroom to enhance learning experiences.
- Cleaned, organized and restocked classrooms for upcoming classes.
Resident Specialist
Caregiver, Inc.-New Braunfels, TX
10.2017 - 07.2019
- Contributed to a positive atmosphere within the community by fostering teamwork among staff members and promoting respectful interactions between all individuals.
- Facilitated smooth transitions for new residents by thoroughly explaining policies, procedures, and available services.
- Improved community engagement by organizing events and activities for residents.
- Enhanced resident experience by providing personalized care and attention to individual needs.
- Supervised recreational outings, creating memorable experiences that enriched the lives of participating residents.
- Managed daily operations within the facility, ensuring efficient allocation of resources and staff coverage.
- Supported personal growth for residents by encouraging involvement in goal-setting, skill-building activities, and self-advocacy efforts.
- Provided ongoing training opportunities for staff members to enhance their knowledge of best practices in resident care and support strategies.
- Developed strong relationships with residents through empathetic communication and active listening skills.
- Assisted in the development of comprehensive care plans, ensuring each resident''s unique needs were addressed.
- Maintained a safe environment for residents by conducting regular safety checks and addressing potential hazards.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
Customer Service Representative
Easy Financing-Houston, TX
08.2013 - 04.2017
- Called customers that were overdue on payments
- Invoicing, answering phone calls and directing to the correct party
- Filing documents
- Taking payments in person and over the phone.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High school diploma -
George Washington Carver High School
Houston, TX05.2003
Skills
- Typing
- Clerical experience
- Customer service
- Medical terminology
- HIPAA
- Phone etiquette
- Office experience
- Computer skills
- Organizational skills
- Data entry
- Microsoft Office
- Medical office experience
- Filing
- Windows
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Timeline
Scheduling Coordinator
Advance Diagnostic Center-Houston, TX
07.2022 - Current
Dispatcher
Eastex Transportation-Houston, TX
09.2020 - 07.2022
Paraprofessional
ALDINE INDEPENDENT SCHOOL DISTRICT-Houston, TX
09.2019 - 09.2020
Resident Specialist
Caregiver, Inc.-New Braunfels, TX
10.2017 - 07.2019
Customer Service Representative
Easy Financing-Houston, TX
08.2013 - 04.2017
High school diploma -
George Washington Carver High School
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