STINA ROBERSON
Auburn,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Budtender
Marley 420
11.2023 - 03.2024
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
Appeals Specialist II
Premera Blue Cross
01.2023 - Current
- Respond to written/verbal grievances, complaints, appeals, and disputes submitted by members and providers
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
- Expedited resolution times for appeals cases by efficiently managing workload and prioritizing urgent matters.
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
Customer Service Representative II
Premera Blue Cross
01.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Office Coordinator
FamilyCare Of Kent
07.2018 - 11.2019
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
Lead Medical Receptionist
MultiCare Hospital
08.2017 - 07.2018
- Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
- Improved overall office organization by implementing a comprehensive filing system for patient records.
- Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
- Collaborated with clinical team members to optimize patient flow and maintain seamless operations during peak hours.
- Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
Patient Service Coordinator
Swedish Medical Group
01.2016 - 08.2017
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
Education
Associate Of Applied Science - Pre-Nursing
Renton Technical College
Renton, WA01.2021
Associate Of Science - Business Management
Highline Community College
Des Moines, WA01.2016
DIPLOMA -
Kentwood High School
Kent, WA01.2011
Skills
- Strong analytical skills
- Medical coding knowledge
- HIPAA Compliance Knowledge
- Appeals Process Proficiency
- Medical Terminology Familiarity
- Customer Service
- Organizational abilities
- Professionalism and Ethics
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
Budtender
Marley 420
11.2023 - 03.2024
Appeals Specialist II
Premera Blue Cross
01.2023 - Current
Customer Service Representative II
Premera Blue Cross
01.2020 - 01.2023
Front Office Coordinator
FamilyCare Of Kent
07.2018 - 11.2019
Lead Medical Receptionist
MultiCare Hospital
08.2017 - 07.2018
Patient Service Coordinator
Swedish Medical Group
01.2016 - 08.2017
Associate Of Applied Science - Pre-Nursing
Renton Technical College
Associate Of Science - Business Management
Highline Community College
DIPLOMA -
Kentwood High School
- Certified Nursing Assistant
- CPR Certified
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