Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christina Rock

Chicago,IL

Summary

Customer Success Manager with over 10 years of experience in the SaaS and technology sectors. Expertise in enhancing product adoption and client satisfaction through strategic planning and account management. Proficient in utilizing data-driven insights to foster partnerships and implement innovative solutions that drive business success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Success Manager

LinkedIn
Chicago, IL
05.2022 - 05.2025
  • Drive product adoption, retention, and expansion across a portfolio of 70+ mid-market clients using LinkedIn Hiring Solutions.
  • Collaborate with cross-functional stakeholders and sales partners to ensure effective onboarding and long-term customer engagement.
  • Deliver tailored product education, implement change management plans, and facilitate QBRs to align product use with business goals.
  • Act as a trusted advisor, leveraging customer insights to influence roadmap conversations, and promote industry best practices.

Customer Success Manager

BigTime Software
Chicago, IL
08.2021 - 05.2022
  • Managed a $2M book of business across 135+ clients, fostering relationships that drove retention and upsell opportunities.
  • Generated over $60K in ARR through consultative upselling and renewals.
  • Developed onboarding materials and success playbooks to enhance team efficiency and expedite new hire ramp-up.
  • Achieved certifications in Budgets & Allocations, Billing & Invoicing, and Project Management.

Strategic Account Executive

Uber
Chicago, IL
11.2018 - 10.2020
  • Partnered with C-level stakeholders to develop strategic plans for platform success, generating over $20 million in gross bookings.
  • Translated partner feedback into actionable insights to refine the Uber Eats business roadmap.

Account Executive

Uber
Chicago, IL
06.2016 - 11.2018
  • Generated over $75 million in gross bookings during Uber Eats' early market expansion.
  • Mentored 7 Account Representatives, enhancing onboarding and training through internal playbooks.
  • Conducted over 50 interviews, supporting talent acquisition and team development.

Education

Bachelor of Arts - Public Relations And Advertising

DePaul University
Chicago, IL

Skills

Project Management

Stakeholder management

Account planning

Data analysis and insights

Product adoption and enablement

Recruiter

Dynamics CRM

Tableau

Jira

Salesforce

Strategic planning and QBRs

Client retention and expansion

Certification

Building Resilience, Harvard Business School Online

Creating Local Value, Harvard Business School Online

Making Tough Decisions, Harvard Business School Online

Negotiation Mastery, Sandler Training

1-2 Stage Selling, Winning by Design

Timeline

Customer Success Manager

LinkedIn
05.2022 - 05.2025

Customer Success Manager

BigTime Software
08.2021 - 05.2022

Strategic Account Executive

Uber
11.2018 - 10.2020

Account Executive

Uber
06.2016 - 11.2018

Bachelor of Arts - Public Relations And Advertising

DePaul University

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