Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Rodgers

Murrells Inlet,SC

Summary

Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.

Overview

23
23
years of professional experience

Work History

Telemarketing Representative

LTS
05.2022 - Current
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.

PCA

Consumer Direct Care
05.2022 - 05.2023
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

PCA

Public Partnerships
01.2020 - 01.2022
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Daycare Owner/Operator

Christys Childcare
01.2016 - 03.2021
  • Maintained accurate accounting of tuition and operating reports.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Stayed current on [Type] codes and [Type] guidelines to maintain compliant program operations in [State].
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only
  • Strengthened community engagement strategies to boost program outreach across Fredericksburg VA

Teacher / A.M Supervisor

Minneland
01.2012 - 01.2014
  • Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
  • Developed curriculum and lesson plans to achieve objectives of each course.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Designed or used assessments to monitor student learning outcomes.

Customer Service Representative

Kohls Department Store
01.2010 - 01.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.

Telemarketer/Quality Assurance Supervisor

ICT Group
02.2000 - 02.2002
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Monitored testing processes, test development and user acceptance testing.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Collaborated with development team and reviewed technical specifications to create testing programs.

Education

Associate of Arts - Human Services Management

University of Phoenix
Tempe, AZ

High School Diploma -

Waynesboro High School
Waynesboro, VA
09.1995

Skills

  • Strong Telephone Etiquette
  • Recording Logs
  • Lead Generation Management
  • Client Surveys

Timeline

Telemarketing Representative

LTS
05.2022 - Current

PCA

Consumer Direct Care
05.2022 - 05.2023

PCA

Public Partnerships
01.2020 - 01.2022

Daycare Owner/Operator

Christys Childcare
01.2016 - 03.2021

Teacher / A.M Supervisor

Minneland
01.2012 - 01.2014

Customer Service Representative

Kohls Department Store
01.2010 - 01.2011

Telemarketer/Quality Assurance Supervisor

ICT Group
02.2000 - 02.2002

Associate of Arts - Human Services Management

University of Phoenix

High School Diploma -

Waynesboro High School

Similar Profiles

CREATE PROFILE
Christina Rodgers