Christina Rodriguez
Colorado Springs,CO
Summary
Dedicated and compassionate animal lover, known for organizational skills and dependability, adept at managing multiple priorities with a positive attitude. I'm eager to bring enthusiasm and a genuine passion for animal welfare to the role of veterinary assistant.
Overview
5
5
years of professional experience
Work History
Aviation Operations Specialist
US Army
02.2014 - 05.2019
- Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Supported operations by managing professional communications, tracking data, and managing records.
- Processed local and cross-country flight clearances and checked the accuracy of flight plans.
- Maintained accurate flight logs and records, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Adapted quickly to changes in mission parameters or operational requirements, demonstrating flexibility and a proactive approach to problem-solving.
Customer Service Representative
US Army
01.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new personnel regarding company operations, policies, and services.
Education
No Degree - General Studies
Barton County Community College
Great Bend, KSNo Degree - Veterinarian Assisting Certificate
Pikes Peak Community College
Colorado Springs, CO05.2024
No Degree - CNA Certificate
Hutchinson Community College
Hutchinson, KS05.2016
Skills
- Ground Support Coordination
- Flight log updates
- Flight Scheduling
- Flight record maintenance
- Customer Service
- Data Entry
- Customer Relations
- Client Relations
Timeline
Customer Service Representative
US Army
01.2017 - 08.2018
Aviation Operations Specialist
US Army
02.2014 - 05.2019
No Degree - General Studies
Barton County Community College
No Degree - Veterinarian Assisting Certificate
Pikes Peak Community College
No Degree - CNA Certificate
Hutchinson Community College