Christina Rodriguez

• Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
• Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
• Supported operations by managing professional communications, tracking data, and managing records.
• Processed local and cross-country flight clearances and checked the accuracy of flight plans.
• Maintained accurate flight logs and records, ensuring compliance with regulatory requirements and facilitating seamless audits.
• Adapted quickly to changes in mission parameters or operational requirements, demonstrating flexibility and a proactive approach to problem-solving.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Processed customer service orders promptly to increase customer satisfaction.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Trained new personnel regarding company operations, policies, and services.

Public Speaking

Intro to Sociology

Medical terminology.

• Vice president's list: August- December 2023
• 3.7 GPA
• Relevant Coursework: Applied Animal Behavior, Office Procedures and Relations, Microbiology, Veterinary Terminology, Veterinary Assistant Restraint and Handling, Math for clinical calculations.

• Communication skills and patient care techniques.
• In-person hands-on skill elements with patients.
• CPR certified.