Christina Rodriguez
Pleasant Valley,NY
Summary
Proven leader with a track record of enhancing operations and boosting performance outcomes. Expert in operations management and team leadership, demonstrated by a 67% bottom line increase in a business that had not seen financial improvement in over 17 years and significant employee development. Skilled in problem-solving and customer service, ensuring high-quality standards and operational excellence across multiple roles.
Overview
23
23
years of professional experience
Work History
Operations Manager
KPot Korean BBQ & Hot Pot
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Food & Beverage Director (Former); Consultant
Troutbeck
06.2019 - Current
- Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing Michelin Star quality.
- .Established an engaging social media presence showcasing the establishment''s unique atmosphere, signature dishes, special promotions, resulting in heightened online visibility.
- Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
- Managed entire restaurant operations while partnering with Michelin Star Chef Gabe McMackin
- Lead events for celebrities, former presidents, and financial institutions for a Conde Nast premere hotel event space
- Helped Troutbeck open in it's current iteration; to include building a training program for their upscale, elevated, open-handed service concept
- Current Consultant to help staff for events and proctor Servsafe tests for managers in Food and Beverage
Controller Human Resources Manager
Salem Golf Club LLC
01.2020 - 04.2023
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Managed payroll data entry and processing for 75 employees to comply with predetermined company guidelines.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Increased bottom line by 67% the first year and 20-25% the following years by managing accounts, contracts and controlling prime costs
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
Human Resource Manager/ Senior Restaurant Manager
Cracker Barrel
07.2017 - 06.2019
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
- While in the role of Senior Restaurant Manager, I helped bring our business from 3.4 Million a year to 4.7 Million a year in top line sales in 4 months by analyzing business needs and changing strategies mid year.
- Forecasted sales to the hour by analyzing business and record keeping
- Created a 1k usage plan for prime costs that helped increase bottom line and reduce waste on a large scale for a high volume scratch kitchen
Multi Unit Manager/ Regional Manager
Panda Express
03.2013 - 07.2017
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Traveled Region to help train staff members and managers on operations, wok cooking, recipe compliance and business acumen
- Opened and managed multiple stores in North East Region from Massachusets to New York
Wire Systems Specialist
US Army
02.2001 - 07.2008
- Set up all communications systems by running cable, setting up telephone poles from the ground up
- Operated, repaired, set up and utilized satellite phones
- Preventative Maintenance on all equipment
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Troubleshot and repaired malfunctioning systems and components.
- Spliced, joined and connected wire to fixtures and other electrical components.
Education
High School Diploma -
Wentworth Military Academy And College
Lexington, MO01.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Multi Unit Management
Timeline
Operations Manager
KPot Korean BBQ & Hot Pot
04.2023 - Current
Controller Human Resources Manager
Salem Golf Club LLC
01.2020 - 04.2023
Food & Beverage Director (Former); Consultant
Troutbeck
06.2019 - Current
Human Resource Manager/ Senior Restaurant Manager
Cracker Barrel
07.2017 - 06.2019
Multi Unit Manager/ Regional Manager
Panda Express
03.2013 - 07.2017
Wire Systems Specialist
US Army
02.2001 - 07.2008
High School Diploma -
Wentworth Military Academy And College
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