Christina Rodriguez

Assisted clients in the preapproval process connecting them with lenders.

Helped buyers and sellers negotiate sales price and repairs

• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Presented purchase offers to sellers for consideration.
• Developed new business and managed new and existing clients.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Wrote contracts to outline sales and purchases of properties.
• Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
• Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Documented conversations with customers to track requests, problems and solutions
• Answered multi-line call system with consistent answer speed
• Evaluated customer account information to assess current issues and determine potential solutions
• Consulted with customers to determine best methods to resolve service and billing issues
• Consulted with customers regarding banking and account needs, addressing a variety of concerns
• Blocked debit cards due to fraudulent use or due to loss
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Delivered prompt service to prioritize customer needs.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Greeted customers, answered general questions and directed to appropriate locations
• Took accurate messages for staff and management to facilitate open and speedy communication
• Provided clerical support to all team members to improve office efficiency and enhance productivity
• Sorted incoming mail and directed to correct personnel each day
• Prepared, compiled and filed documents as well as reports presented to various parties
• Maintained professional tone at all times, including during peak rush hours
• Scanned all records
• Verified all information for accuracy
• Called and retrieved records from different medical facilities
• Routed all records to physicians for signatures and approval

• Accepted and processed customer payments and applied toward account balances
• Oversaw disputes resolution and reconciliation for client accounts
• Interfaced with customers to bring accounts current with suitable repayment plans
• Minimized loss by negotiating payment terms directly with clients, consistently achieving recovery rate
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
• Routinely contacted account holders with balances over 30 days past due to resolve delinquencies
• Recognized by management for providing exceptional customer service
• Answered calls to answer customer questions
• Improved operations by working with team members and customers to find workable solutions
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Handled all delegated tasks, including distributing mail and sorting it as well
• Demonstrated self-reliance by meeting and exceeding workflow needs

• Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
• Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
• Calculated collectible amount due for procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Verified patient details and insurance coverage and collected co-pays.
• Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
• Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
• Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
• Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
• Provided excellent customer service to patients and their families during the registration process.
• Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
• Streamlined patient admissions by accurately collecting and verifying insurance information.
• Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
• Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.