Summary
Overview
Work History
Community Leadership
Education
Timeline
Hi, I’m

Christina Rodriguez, SPHR

Greater Boston,,MA
Christina Rodriguez, SPHR

Summary

Forward-thinking Senior HR Manager adept at supporting over 4,000 employees, in 50+ locations, spanning 6 lines of business. Offering strong leadership, administrative, and cross-functional collaboration experience to provide teams with support and guidance to accomplish challenging objectives. Business Partner skills include Change and Crisis Management, Recruiting, Training, Talent Development, Performance Management, Employee Relations, and Compliance. Continuously striving to humanize, modernize, and simplify the employee experience for all.


Overview

12
years of professional experience

Work History

Delta Air Lines
Boston, MA

Senior Manager, Employee Relations
03.2022 - Current

Job overview

  • Report up to the General Manager, Employee Relations. Lead a remote, geographically dispersed team of 4 HR Managers for a $5.1B global airline with 80,000 employees worldwide.
  • Provide ER support and consult for 6 organizations including: Airport Customer Service, Cargo, Global Cleanliness, International, Corporate & Commerical, and Reservations.
  • Consult with divisional leaders, HR Business Partners, HRSD, Legal, EO, Corporate Security, and employees from all levels of the organization to deliver seamless support to all stakeholders.
  • Initiated and participated in construction of investigations data, analytics, and reporting dashboards for field HR partners to provide data for decision-making and prevention.
  • Develop consistency in practices, policy development, and processes for ER issues including investigative matters. Proactively consult, coach, and educate employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment.
  • Effectively resolve issues on significant employee matters including progressive discipline, corrective action, separations, litigation, resolution on background investigations, performance improvement, or misconduct.

Delta Air Lines
Boston, MA

Manager, Human Resources
12.2019 - 03.2022

Job overview

  • Reported to the Senior Manager, Human Resources. Strategic business partner to senior leadership of operational hub and domestic stations (BOS, CVG, Mid-Atlantic). Provided HR consult to 1 Managing Director, 2 Directors, 3 Senior Operational leaders, 50 frontline leaders, and an employee base of 1500.
  • Developed and lead rollout of station Talent Development initiative across the East Region, focused on identifying top performing and diverse frontline employee and leader talent. BOS station and leadership experienced increases in diversity of 8.6% and 5.7% respectively in 2021.
  • Successfully executed pandemic response plans including early retirement incentive programs, voluntary opt out, high risk leaves, COVID pay protection, and scheduled hours reduction. Supported divisional recovery by ensuring adherence to policy and procedure changes.
  • Served as project lead/representative for corporate projects and initiatives. Collaterals included divisional talent management preparedness and calibrations, corporate virtual townhall support, leadership onboarding, seasonal program revision, and update of divisional reduction in force policies.

Amazon
Greater Boston Area

Regional HR Business Partner
09.2018 - 11.2019

Job overview

  • Reported to the Sr. Regional HR Manager, supporting 4,000 associates across multiple markets for a $232 billion technology company with about 200,000 employees nationally.
  • Region comprised of 40+ locations spanning 7 states (ME, MA, RI, CT, NJ, OH, MN) and 6 lines of business. Provided HR support to 4 Senior Operations Leaders, 14 Regional Area Managers, 7 Site Leaders, and 4000 FT, PT, and Flex associates. Oversight of 1 Sr. HR Assistant.
  • Identified payroll process errors in the MA and RI node within first 30 days in role and served as lead for cross-functional team to automate state specific pay processes to align with state laws, decreasing payroll defects by over 90% and improving associate experience.
  • Analyzed policy and timekeeping gaps regarding sick time in applicable states, affecting over 2500 associates. Served as lead POC/liaison between benefits, payroll, and central timekeeping to update tracking and workflow processes, associate facing communications, trainings, and portals. Owned creation of new standard operating procedure.
  • Employment Law training captain for network. Participated in quarterly business review and provide trends and potential training gaps to senior corporate counsel for HRBP and HR Admin training updates.
  • Created organization specific Code of Conduct for Prime Now associates to better align with emerging business needs, provide clear expectations, and improve associate experience; implemented nationwide in March 2019.

Global Partners LP
Waltham, MA

Regional HR Business Partner
04.2016 - 07.2018

Job overview

  • Reported to the Senior HR Director supporting 1,400 employees across multiple markets for a $10 billion supply chain Fortune 500 company with 6,000 employees nationally.
  • Increased the transparency of performance data and goals through streamlining of retail performance evaluation process; led project to develop electronic forms, standardize core competencies, and execute training and rollout.
  • Main point of contact on business unit org design, restructures, workforce planning, and succession planning. Successfully completed 20+ site conversions and two major acquisitions.
  • Facilitated implementation of Workday HRIS systems in 2017 for 300+ location retail division, converting paper forms into electronic and increasing both user functionality and process efficiency.

ALEX AND ANI
Cranston, RI

Human Resources Business Partner
03.2015 - 04.2016

Job overview

  • Reported to the Sr. Director of Talent Management and Acquisition, supporting 400 employees across multiple departments including sales, supply chain, operations, customer service, and IT for a $500 million retail company with about 1,750 employees.
  • Supported Retail recruitment, staffing, and compliance efforts in new market openings including Canada and Puerto Rico.
  • Implemented exit interview process and developed new employee training programs including: Safety, Leadership, Conflict Resolution, and Performance Management.

Target Corporation
, Greater Boston Area

Executive Team Leader - Human Resources
06.2010 - 03.2015

Job overview

  • Reported to the Market HRBP, managing a team of three supporting an average of 300 employees. Promoted from $30 million location to $50 million high-risk location.
  • Reduced 2014 hourly turnover by 10 percent from previous fiscal year. Improved 2013 employee annual survey results around engagement and intent to stay by 18 and 21 percent respectively.
  • Mentored and trained two interns and six executives-in-training. Developed strong Talent Bench in district through hiring and on-boarding talent, execution of talent reviews and ensuring creation of individual development plans.

Community Leadership

Board of Trustees Member, DEIB Chair

Providence Animal Rescue League - Since April 2021

Education

Cornell University
Ithaca

Strategic Human Resources Leadership
2017

Boston University School of Management
Boston, MA

Bachelor of Science from Business Administration
2011

University Overview



Timeline

Senior Manager, Employee Relations

Delta Air Lines
03.2022 - Current

Manager, Human Resources

Delta Air Lines
12.2019 - 03.2022

Regional HR Business Partner

Amazon
09.2018 - 11.2019

Regional HR Business Partner

Global Partners LP
04.2016 - 07.2018

Human Resources Business Partner

ALEX AND ANI
03.2015 - 04.2016

Executive Team Leader - Human Resources

Target Corporation
06.2010 - 03.2015

Cornell University

Strategic Human Resources Leadership

Boston University School of Management

Bachelor of Science from Business Administration

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Christina Rodriguez, SPHR