Christina Roe
Odessa
Summary
Proven leader and effective communicator, adept at complex problem-solving and multi-tasking. At Chili's Bar and Grill, I spearheaded team performance, enhancing productivity and customer satisfaction. Skilled in customer service and team leadership, I significantly contributed to maintaining operational excellence and profitability, ensuring a professional and safe environment for both staff and patrons.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
Work History
Bartender
Cheddars Stratch Kitchen
02.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Warehouse Worker
Barricades Unlimited
08.2023 - 04.2024
- Assisted in receiving, stocking and distribution of merchandise.
- Strapped items down over protective padding to secure throughout transportation.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Helped managers with daily checklists and last-minute requirements.
- Operated variety of power tools and hand tools.
Manager
Chili's Bar and Grill
12.1999 - 09.2006
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Completed monthly inventory.
- Placed food and alcohol orders..
Education
High School Diploma -
Goodwill
Lockhart, TX05-2021
Skills
- Complex Problem-solving
- Customer service
- Safe food handling procedures
- Clear and effective communication
- Courteous
- Can Multi task easily
- Team leadership
- Documentation and reporting
- Goal setting
Timeline
Warehouse Worker
Barricades Unlimited
08.2023 - 04.2024
Bartender
Cheddars Stratch Kitchen
02.2022 - Current
Manager
Chili's Bar and Grill
12.1999 - 09.2006
High School Diploma -
Goodwill
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